Billing Support Specialist

Paris /
Customer Operations – 10007 - Billing Support /
Full Time
/ Hybrid
Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team 

Within our Customer Support & Experience team, we have Frontline Support, Technical Support and Billing Support. 

The Billing Support team is specialized in the resolution of incoming billing and payment-related enquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.

The responsibilities in this role :

    • Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
    • Providing support to our customer-facing teams with invoicing, subscriptions, payments management
    • Maintaining accurate account balances
    • Partnering effectively with the Account Receivable and Cash Collection teams
    • Nurturing professional relationships with our customers by providing them with world-class billing support experiences
    • Developping and maintain comprehensive knowledge of Aircall billing & payment processes to support customers

The skills required to succeed in this role :

    • French (spoken and written) must be flawless when communicating with clients and fluent English will be necessary for internal communication
    • Previous experience in billing / cash collection is a must 
    • Experience in a customer facing role (support or success) is desired 

The application process :

    • Introductory interview with Sabina from our Talent team 
    • Meet Camille, our Billing Director
    • Prepare and present a case study
    • Meet the team 

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement: 
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.