Customer Support Specialist

San Francisco /
Operations /
Part-Time (Remote)
Airhouse is simplifying ecommerce operations and logistics for modern companies. We make distributing modern consumer goods—from pet products to beverages and beyond—as easy as flipping a switch, taking over the dozens of workflows and integrations needed to get orders out the door and into customers' hands every day.

We're looking for an hourly, part-time Customer Support Specialist (20h/week) to help customers resolve day-to-day questions around returns, claims, order cancellations and updates and other common inquiries using Airhouse's internal and partner systems. This person will work directly with our Account and Ops Managers, partners and extended team to power through customer requests, escalate issues and help keep their operations moving.

Must be comfortable working in shared inboxes like Front. Must be located in the Eastern Time Zone to work with warehouses in Eastern/Central time.

Requirements

    • Prior experience working with small businesses or startups
    • Prior experience in a customer-facing role
    • Personable, impeccable writing skills
    • Comfort working with spreadsheets and learning new tools
    • Extremely detail-oriented

Benefits

    • Paid hourly, based on experience
    • Remote-first company headquartered in downtown San Francisco
    • Remote work stipend