EMEA Technical consultant / Implementation engineer

France or England /
Customer Success – Professional Services /
Full Time
Airship is seeking an Implementation Engineer / Technical consultant to join our services team. Qualified candidates should be passionate about mobile messaging technology, have experience working on technical projects, and celebrate effectively explaining technical concepts to both technical and non-technical customers. The ideal person enjoys learning technical concepts and sharing that knowledge with customers. They ask lots of questions, work well with a team and are self-motivated.

Responsibilities
- Provide detailed process-oriented implementation strategy to new customers.
- Lead the technical process with the customer during the first 90 days and possibly longer if required.
- Provide world-class experience by taking ownership of customer requests, troubleshooting any issues and partnering with the appropriate teams to resolve issues.
- Partner with customers’ Engineering, product and Development teams to implement customer use-cases around Airship best practices.
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services.
- Contribute to the development of our on-boarding policies and procedures.
- Develop a Masters level understanding of Airship services and products.

You’ll be part of the 7 strong EMEA Technical Services team based in France, the UK and Germany.

Skills and Experience
- Comfortable with mobile platforms including iOS and Android.
- Able to read and write code (especially Python, Java, or Objective-C)
- Experience with Email marketing solutions is a plus
- Experience providing live customer facing service for cloud based IT solutions and  products.
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers.
- Driven to learn new things.
- Able to work inter-departmentally, and speak the language to accomplish tasks.
- Desire to work in a team environment while also able to work independently. 

If you’re tenacious, good humored, diplomatic and helpful you’ll succeed in this role.
About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

Airship Benefits Summary

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan w/a match + Stock Options + Professional Development Program ($1,750/year) + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program