Director of Solutions Engineering

US - San Francisco
Merchant Services – Solution Engineering /
/ On-site
Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

As the Director of Solutions Engineering, you will lead teams across China, EMEA, APAC, and the US. These teams work with Airwallex customers throughout the pre-sales, solution design, and implementation. 

Working collaboratively with customers and internal teams, the solutions engineering team delivers product demonstrations, propose appropriate solutions to meet the customer's goals, owns the product and technology components of RFP responses, and ensures the successful delivery of each project, which may involve sophisticated API integration, user experience design, and software development. 

You will enable the team to deliver upon the needs of our customers and ultimately launch successful products to the market while ensuring we have the right processes and capabilities to support our global growth strategy. 

You will become an expert on Airwallex's financial infrastructure platform and how it can drive the digital economy, helping organizations grow their business globally. 

 Who you are: 
You can think on your feet and enjoy it - with experience working in a customer-facing or consulting roles crafting complex solutions, interfacing with senior leaders 
You are committed – you strive to produce high-quality solutions that meet customer needs 
You are a team player – you enjoy working in a collaborative environment with intelligent and innovative people 
You are naturally curious – always asking why to understand our customer needs better 
You are a passionate problem solver – You love digging deep and brainstorming with colleagues to come up with the best solution for a problem 

Skills and Experience you will bring 
● An engineering, science, technology, product, or analytics background; at some point in your career, you will have been hands-on delivering product solutions either internally or in a consulting role 
● You enjoy working with clients to understand their needs and craft solutions that map to customer's business goals and initiatives 
● You are a creative, problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions 
● You have exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions. 
● You bring a bias towards outcomes and customer success, with relentless focus and creativity to achieve our objectives 
● Knowledge of the payments domain / financial services will be advantageous 

● Bachelor's degree in a STEM discipline, with strong academic results 
● 10+yrs experience implementing or delivering software product solutions either internally or in a contracting or consulting role, 3+ years in a leadership capacity 
● A strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions 
● Exceptional communication skills enable you to understand customer needs and navigate to successful solutions. The ability to converse at an executive level with both commercial and technology stakeholders 
● Knowledge of the payments domain / financial services will be advantageous 
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative. 

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. 

Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.