KYC Analyst

MY - Kuala Lumpur /
Operations – Onboarding Operations /
Full-Time
/ Hybrid
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

An exciting opportunity has come up to join our North America Onboarding Operations Team. This role will help to drive North America’s onboarding and you will be a vital member operationalising Airwallex’s compliance program. In addition, this role will work closely with other members of the regional and global Operation, Compliance, and other related teams to ensure that Airwallex meets all of its Know Your Customer (KYC)-related regulatory obligations, in line with our risk appetite and culture of compliance -- all the while helping to ensure that current and future clients have as seamless an onboarding experience as reasonably possible.

As an early member of the Airwallex US Operations team, you will play a front-line role in ensuring that we maintain strong operational compliance as we scale our commercial efforts in the region. Your overall objective as a KYC Analyst is to ensure that you provide an effective line of defence against any potential money laundering, terrorist financing, sanctions violation, fraud, or other financial crimes activity that bad actors may try to perpetrate using Airwallex’s solutions. You will be expected to quickly ramp up on our Anti-Money Laundering (AML)/Counter-Terrorist Financing (CTF) obligations and apply a strong attention to detail and sound, objective business judgment as you put our AML/CTF policies and procedures into practice.  

What you will do:

    • Perform Due Diligence to evaluate potential customers meet Airwallex’s onboarding requirements and ensure that all established procedures are followed while providing a great customer experience.
    • Continuously improve streamlined processes to manage the end-to-end onboarding process
    • Work on various projects and other assignments to grow and scale Airwallex’s onboarding operations function
    • Maintain SLAs and deadlines to meet team and company goals.
    • Collaborate with Airwallex’s Compliance Team to ensure Airwallex’s adherence to local and global compliance policies and procedures
    • Understand regulatory landscape and compliance requirements to further improve our investigations and rules.
    • Stay up-to-date with financial related news and regulatory developments.

Who you are:

    • Detail-oriented - You are able to quickly understand the intricacies of our customers and you will ensure any concerns are voiced
    • Process-oriented - You enjoy following and creating procedures to ensure an efficient and well-documented process
    • A team player - But you enjoy working independently as much as you enjoy working with a team
    • A master prioritiser - You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities
    • Inquisitive by nature - You know when to dive a little deeper to get to the bottom of a problem and solve it; you ask the right questions to arrive at solutions efficiently and creatively
    • Able to commit to US operations hours

What you will bring:

    • Bachelor’s Degree or equivalent
    • Minimum 2+ years of work experience; Prior experience at a fintech is preferred
    • Able to commit to US business hours
    • Subject matter expertise in BSA/AML/Fraud
    • Detail oriented and well-honed written and verbal communication skills
    • Proficiency in the use of Excel and other Office / G Suite tools, case management systems, and third-party data-oriented SaaS vendors
    • Self starter attitude who is not afraid to get into the details
    • A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
    • Experience or comfort working in a global environment
    • Preferably an AML certification (e.g. ACAMS, ICA)

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.