Technical Implementation Manager
Remote (US based)
Support, Admin /
Remote
Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
What will you do in this role?
At Aiwyn, our Implementation team is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver a nonpareil experience to our customers and vendors as we work to 1) identify a firm’s needs, 2) establish integrations, and 3) create accurate automation against the customer’s criteria.
In this role, you will primarily be working with representatives from our customer firms to deliver different types of automation and robotic process automation (RPA) projects, acting as the primary lead for interfacing with customers throughout the implementation. We will rely on this person not only for execution but also for planning, new process documentation, and existing process enhancement.
What will your day-to-day responsibilities look like?
- Be responsible for delivery and management of multiple technical integration projects at once
- Frequently communicating with IT and Operational stakeholders at the firm as we work to integrate their data
- Maintain and enhance internal documentation as fast as we can learn new things
- Spotting operational inefficiencies in the life cycle of these technical projects so that we can rapidly evolve
- Contributing to additional, internal projects to enhance our technical implementation processes to ensure a world-class, cutting-edge implementation experience
- Work closely with our Customer Success, Sales, Engineering/Product, and Marketing teams as each of these teams is integral in the way this service is sold, delivered, and maintained.
About you:
- To complement and add to our culture at Aiwyn, this candidate:
- Becomes curious when things don’t work as expected
- Runs towards challenges, not away from them
- Relentlessly pursues excellence for the customer, the company, and themselves
- Has the courage to speak up when they disagree or have a better idea
- Build trust with direct teammates, members of other teams, and our customers by seamlessly blending execution, empathy, and transparency
The ideal candidate candidate for this role:
- has 3 - 5 years of experience in technical implementation experience
- is detail oriented and is able to work multiple (10+) concurrent projects at one time.
- has a technical background and has a proven track record of documenting solutions.
- is able to Project Manage (PM) and contribute to technical solution building.
- excels at troubleshooting (connectivity, authentication, general access, etc) and working first-hand with customers to resolve the issues.
- is a strong communicator who can provide high-level executive summaries and granular project plans.
- is familiar with Virtual Machines (VMs), Virtual Desktop Infrastructures (VDIs), and Virtual Private Networks (VPNs). Common software used are: Citrix Workspace, Amazon Workspace, Azure Virtual Desktop, Microsoft Remote Desktop, OpenVPN, Azure VPN, Etc
- is familiar with common security practices (multi-factor authentication, IP white-listing, firewall settings, etc).
- is familiar with REST APIs.
- has experience authenticating, testing, and documenting solutions that require APIs to move data.
- is familiar with web app integrator tools (Zapier, Workato, etc).
Preferable experience also includes:
- has experience with Google Services (Cloud Run, IAM, Compute Engine, and Cloud Storage).
- has experience with creating and deploying staging environments for testing data solutions (mentioned above).
- has experience working with third party vendors and building an integrated project plan that includes internal and the third party stakeholders.
Benefits and Perks
- The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
- Remote, work-from-anywhere culture
- Flexible PTO
- World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
- Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
- 401(k) matching
Other benefits include:
Our Values:
- Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
- Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
- Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
- Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations
Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa
