Product Knowledge Manager
Barcelona
Product Management – Technical /
Full-Time /
Hybrid
Who we are
Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.
Following our recent Series C round of growth funding, we are looking for ambitious new team members motivated to directly impact our future growth and success as we launch what we consider “Aizon 3.0”. Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.
- What makes us different from other manufacturing platforms? We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavy-handed systems and rapidly understand how to run their manufacturing processes better.
- We’re solving multiple problems in GMP operations that cost manufacturers millions yearly while accelerating their digital maturity journey. One of our unique capabilities is the ability to operationalize the use of predictive AI models in real-time without a big data science staff.
- We’re backed by both industry and software investor firms like NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork, with solid industry and technology expertise.
Our mission is to improve global health by optimizing how medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.
Join us if you are motivated to directly impact our company's success and growth path forward and, more importantly, by positively contributing to the life science industry and deserving patients worldwide.
The Position
We are looking for a strategic and execution-focused Product Knowledge Manager to design and lead an efficient, scalable training and enablement program for our growing customer base. You will be responsible for creating content, automating documentation workflows using AI (including large language models), and leading a small team to support onboarding and ongoing product education.
This role combines training delivery, technical writing, and content automation. You'll work closely with Product, Customer Success, and Engineering to ensure customers quickly understand, adopt, and succeed with our platform. This position reports to the VP of Product.
Responsibilities
- Training Strategy & Enablement
- Design and implement a scalable training framework for new customers' onboarding, tailored to different user personas and complexity levels.
- Develop modular, role-based learning paths to accelerate time-to-value for customers.
- Track and improve training outcomes using feedback, engagement data, and adoption metrics.
- Content Development & Automation
- Own the creation and maintenance of all product training content, including video tutorials, walkthroughs (storylanes), quick start guides, and help center articles.
- Leverage large language models (LLMs) and AI-powered tools to automate repetitive content generation (e.g., user guides, quizzes).
- Define and manage a content pipeline, ensuring timely updates as the product evolves.
- Team Leadership
- Lead and mentor a team of technical writers and training specialists.
- Coordinate cross-functional input from Product Managers, Engineers, and Customer Success to deliver relevant and up-to-date content.
- Establish workflows and editorial standards for consistency, accuracy, and clarity.
- Cross-functional Collaboration
- Partner with Customer Success and Support teams to understand training gaps and continuously improve onboarding experiences.
- Work with Product and Engineering to stay ahead of roadmap changes and prepare enablement materials proactively.
- Contribute to internal enablement for Sales and CS teams, ensuring they are equipped with the right knowledge and tools.
Knowledge and Experience
- MUST-HAVE
- Bachelor’s or Master’s degree in a relevant field (e.g., Technical Communication, Instructional Design, Computer Science).
- 5+ years of experience in SaaS or enterprise software environments, or manufacturing environment knowledge management.
- Proven experience designing customer-facing training strategies or programs.
- Strong technical writing skills, with the ability to simplify complex concepts.
- Experience leading a small team and managing training content pipelines.
- Demonstrated experience with AI tools, including LLMs, for automating documentation or training content.
- Excellent English communication skills (verbal and written).
- Comfortable speaking in live webinars or recorded training sessions.
- NICE TO HAVE
- Experience with Learning Management Systems (LMS) and knowledge bases.
- Understanding of SaaS onboarding flows and customer education best practices.
- Exposure to regulated industries or enterprise implementation cycles.
- Knowledge of Industry 4.0 or digital transformation in manufacturing is a plus.
Success Metrics
- Increased customer activation and product adoption rates.
- Reduction in manual content creation hours through LLM-enabled workflows.
- A scalable training program rolled out across multiple customer segments.
- High satisfaction scores from customers onboarding and learning sessions.
What We Offer
💼 Unique opportunity to join our company as it scales with great market traction and huge potential to continue growing
💰 Competitive salary in the sector and scheduled performance/salary reviews
📈 Stock Options
🏥 Private Medical & Dental Insurance
🎓 Internal Training & Certifications
🚀 Professional development and collaborative environment
⏰ Flexible schedule & Intensive Fridays
🚗 Flexible Remuneration Options
🗣️ Language Training Courses
💻 Top-notch "tech pack" – We are Mac lovers!
🎉 Monthly Team Building Activities
We are committed to providing an inclusive environment where all employees feel mutual respect and are contributing to the good of society. We are a group of creators with diverse backgrounds (over 27 different citizenships in our company) and are proud to be an equal opportunity workplace. All employment is decided based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, you may contact us at jobs@aizon.ai
