Customer Support Tier 1 - NAM (3 pm - 12 am)

Barcelona
Customer Success – Customer Support /
Full-Time /
Hybrid

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English Level

  • Could you please share your level of spoken and written English? As our official language, English is used for all communication:

Location/Relocation - Barcelona

  • Are you currently residing in Barcelona?
  • If not, would you be open to relocating to Barcelona?

Permission to work

  • Are you legally authorised to work for any employer in Spain?
  • Do you now, or will you in the future, require sponsorship for employment visa status to work in Spain?

Salary Expectations

  • Please give your desired total annual gross (€) compensation range

Customer Support - Experience questions

  • Technical Support - How many years of experience do you have in Technical Support for applications targeting the pharmaceutical market and operating within cloud computing environments?
  • Customer Support - How many years of experience do you have in managing Customer Support teams within SaaS applications and public cloud environments?

Experience with Ticketing Systems and Support Platforms

  • Which ticketing systems or platforms have you used in your previous roles?