Project Manager - Public Safety Officers' Benefits (PSOB) Program
Washington DC
General Administrative – Administrative /
Remote
About the Program
The Public Safety Officers' Benefits (PSOB) Program, established in 1976, processes over 1,500 claims annually, providing crucial death, disability, and educational assistance benefits to public safety officers and their families. The program manages approximately:
750 death applications
150 disability applications
600 educational assistance claims
150 hearing officer appeals
65 BJA Director appeals
Position Overview
As Project Manager, you will oversee and coordinate a team of paralegals, customer resource specialists, and call center specialists supporting the PSOB Program. This is a key leadership position responsible for managing the successful execution of all program operations and team performance.
Team Composition Oversight
Direct management of:
Paralegal Specialists (5-7 positions)
Customer Resource Specialists (7-10 positions)
Customer Call Specialists (2-3 positions)
$77,000 - $92,000 a year
Essential Functions
Program Management
1. Oversee daily operations of the PSOB support services
2. Manage workflow and resource allocation
3. Ensure compliance with contract requirements
4. Monitor and report on program metrics
5. Coordinate with PSOB Director and federal staff
Team Leadership
1. Supervise multiple specialist teams:
Paralegal team
Customer resource team
Call center operations
2. Ensure appropriate staffing levels
3. Coordinate training and development
4. Monitor performance and quality standards
Quality Assurance
1. Implement and maintain quality control procedures
2. Monitor compliance with DOJ policies
3. Oversee documentation standards
4. Ensure timeline adherence
5. Review and approve deliverables
Reporting and Communication
1. Prepare Monthly Technical Progress Reports including:
Progress on specific work
Statistical data on calls
Summary of work in progress
Problems and solutions
Assistance required
Scheduled work updates
2. Submit Monthly Financial Reports
3. Coordinate with DOJ stakeholders
Required Qualifications
Bachelor's Degree in Business, Management, or related field
Minimum 5 years of project management experience
Experience managing remote teams
Federal contract management experience preferred
Demonstrated leadership abilities
Strong analytical and problem-solving skills
Security Requirements
U.S. Citizenship or legal permanent residence
Must meet DOJ Residency Requirement (3 of past 5 years):
1. U.S. residency
2. Federal/military service overseas
3. Dependent of federal/military employee overseas
Must pass Minimum Background Investigation (MBI)
Must qualify for Public Trust Position
Work Environment
Location:
100% Remote position
Must reside within United States
Must maintain appropriate home office setup
Schedule:
Monday through Friday
Hours: 6:30 AM - 6:30 PM Eastern Time
8-10 hour workday
Flexible scheduling after 90 days
Technical Requirements
Proficiency in PSOB 2.0 Portal
Microsoft Office Suite expertise
Project management software experience
Virtual team management tools
Benefits Package
Competitive federal salary
Health insurance (FEHB)
Life insurance (FEGLI)
Retirement benefits (FERS)
Thrift Savings Plan (TSP)
Annual and sick leave
Federal holidays
Professional development
Remote work flexibility
Federal Holidays
11 standard federal holidays plus:
New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
Inauguration Day (when applicable)
All positions require U.S. citizenship or legal permanent residence and the ability to obtain and maintain a Public Trust security clearance. Candidates must meet DOJ residency requirements, having spent three of the past five years residing in the U.S., working overseas for the federal government, or as a dependent of a federal employee overseas.
Akicita Federal, LLC is an Equal Employment Opportunity
