Business Segment Lead

Anywhere in France /
Revenue – Business Strategy & Operations /
Permanent Employment Contract
/ Hybrid
🐼 Who we are

Alan is your friend in health.

Alan's long-term goal is to make personal, proactive and holistic health part of people’s daily life, striving to be the world’s most member-centric healthcare company. Our employees join Alan because they truly believe in this mission.

As of today, Alan operates in 3 countries (🇫🇷, 🇧🇪, 🇪🇸) and covers more than 425,000 members, representing over €290m+ of annualized revenue.

The team is 520+ people and growing.

🤘 How we do it ?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
- Members first. We put our members first, our team second, our shareholders third.
- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.
- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.
- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.

⭐️ The Business Segment Lead ⭐️ 

We have segmented the market in several business segments, each of them corresponding to a category of clients (Hotels & Restaurants, Syntec SMB, etc.).

The mission of business segment owner at Alan is to: 

Articulate for their segment what customer (member & admin) experience (price, services) we have to build to be extremely differentiated and reach ownership positions in the segment, and what are the implications in terms of margin (PnL) for us. 

This includes:
- Market overview: size, customers’ pain points and needs;
- Value proposition (today and in 3 years): What makes us differentiated from the market, and why people would pick us; 
- Pricing: What should be our pricing strategy (today and in 3 years) and what are the implications for offering the best value for money (e.g., what our costs have to be to offer attractive prices at a certain margin?);
- P&L and Alan position: what is the resulting segment P&L (number of employees, average premium, average gross margin) and how we reach ownership;
- Positioning and offer: what is the best product range to become the owner on this segment;
- Distribution: which acquisition channels? Which customer journey?
- Translating market insights into business decisions.

They constantly and iteratively build the case on the return on investment of extra or less resources allocated for the segment. 
The business segment owner will closely work (using collaborative debate) with all the different teams involved in the success of the segment (Product, Insurance, Sales, Marketing) to build knowledge, share their needs, and create alignment around a long-term value plan. At Alan, we operate with distributed ownership.

⭐️ Is it you we’re looking for? ⭐️ 

You may be a great fit at Alan if you have:
- Strategic thinking: thinks 1-3 years ahead vs next quarter.
- Hands-on: translates the vision into an action plan, runs analysis and initiatives by him/her-self 
- Judgment/business acumen: understands how a business is working and is resolute to make it successful
- Multifaceted: understands the link between business model, distribution, insurance, customer experience and product, shows flexibility and a strong ability to adapt.
Communication and ownership: communicates well with Alaners, has the ability to effectively cause both understanding and action in others without the use of direct power, wants the best for their teammates and puts the success of the company and the team before their own.
- Resolute: able to set goals and find intrinsic motivation to achieve them.
- Challenger: Portrays a general growth mindset and challenges Alan’s past decisions, with the willingness to edit the company. 
- Language(s): Perfectly fluent in English and French for the French market. 
- Experience: Minimal 5-7 years of experience  
🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. organize your  time as you  wish.
- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Parental leave. Extended parental leave for all new parents.

Important note: we hire people not roles. 

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.