Key Account Manager Associate 🇧🇪

Anywhere in Belgium /
Revenue – Account Management /
Permanent Employment Contract
/ Hybrid
🐼 Who we are

Alan is your friend in health.

Alan's long-term goal is to make personal, proactive and holistic health part of people’s daily life, striving to be the world’s most member-centric healthcare company. Our employees join Alan because they truly believe in this mission. 

As of today, Alan operates in 3 countries (🇫🇷, 🇧🇪, 🇪🇸) and covers more than 400,000 members, representing over €275m+ of annualized revenue. We recently raised a further €183m in a series E funding round bringing the company’s total valuation to €2.7bn. The team is 500+ people and growing. 

🤘 How we do it ?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
- Members first. We put our members first, our team second, our shareholders third.
- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.
- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.
- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.

⭐️ The Key Account Management Team at Alan ⭐️

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. Our team has been created recently in 2022 and is composed of 2 people. We are looking for 1 amazing profile to help us consolidate the foundation of the team, continue building it and help us take care of our growing pipe. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.

We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐️ Your mission ⭐️

- The KAM associate’s mission is to facilitate the renewal campaign through 3 main drivers:
i) Be the first line of communication for Admin questions related to the renewal campaign.
ii) Be in charge of getting the new contracts signed and setting up onboarding.
iii) Make sure that all accounts have meetings booked to be informed on the renewal.
- The KAM associate will also collaborate closely with the Customer Support Managers and the Customer Marketeer in order to build from scratch our account management/customer engagement playbook.
- The KAM associate will be the connecting link between KAM, Care & Claims, CSM & account admins during the renewal process.

⭐️ Your responsibilities ⭐️

- Serve as the first point of contact for questions from customer admins related to upsells or renewal. 
- Outreach existing customers with the objective of booking meetings for KAM’s to present our new health partner vision 
- Support KAM’s in preparing and following up on renewal meetings with existing customers with the objective of delivering on the renewal campaign KPI’s.
- Nurture the relationship with key accounts companies that have questions after the first contact with KAM.
- Administrative role to organize onboardings, get the contract signed and inform admins about the next steps after renewal (in collaboration with the CSM).
- Report on the progress of the renewal campaign.

⭐️ Join The Key Account Management Team! ⭐️
We are looking for passionate people who want to bring delight to their clients !

- Fluent in Dutch, French and English
- Be a builder for a new role that needs to be createdProven track record in customer and/or member management
- Experience in a B2B digital company working with HRs as clients on adoption challenges
- Interest in the health sector and health services
- Experience in delivering client-focused solutions to customer needs
- Analytical skills
- Proactive communicator with exceptional organizational skills

Hard skills:
- Strong active listening skills
- Time Management
- Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
- Excellent communication skills externally and internally
- Good problem-solving skills (problem structuration and identification of relevant solutions)
- Analytical skills (ability to draw structured and data-driven reports from our activity)

Soft Skills:
- Driven, proactive
- Organized and structured with exceptional follow-up skills
- Collaborative and adaptable
- Biased for action, hands-on mindset and challenger
- Communication
- Out of the box thinker
- Company and customer expertise
- Empathy
- Ability to work independently in a fast-paced environment
- Quick learner: we expect the KAM associate to develop an in-depth understanding of mental health and workplace quality of life dynamics, trends, competition, (in addition to our products)
🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your  time as you  wish.
- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
- Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
- Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Parental leave. Extended parental leave for all new parents.

Important note: we hire people not roles. 

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖  Check out our About Alan and Career pages, as well as our Medium & blog for more info.