Sr. Manager, Alation University
Salt Lake City, UT
Customer Solutions – Customer Solutions - US /
Full Time /
Remote
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”
We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.
With $340M in funding – valued at over $1.7 billion and 550+ customers, including 40% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
We are seeking a talented and experienced Manager to lead our software training development team. The ideal candidate will be responsible for overseeing the creation and delivery of high-quality training materials to our customers. This role requires strong leadership skills, a deep understanding of software training methodologies, and the ability to drive results in a fast-paced environment. The Manager will collaborate with cross-functional teams to ensure our training programs meet the needs of all users and contribute to their success.
Responsibilities:
- Oversee the design, development, and delivery of all types of training content to ensure it aligns with organizational goals and objectives.
- Lead and mentor a training team providing guidance and support to ensure the delivery of effective training solutions.
- Collaborate cross-functionally and with customer and partner-facing teams to understand user needs and translate them into training priorities.
- Ensure training materials are up-to-date, accurate, and aligned with the latest product features and updates.
- Monitor training program effectiveness through assessments, feedback, and metrics analysis, and make recommendations for continuous improvement.
- Manage relationships with internal stakeholders, external training vendors, and subject matter experts to leverage resources and expertise as needed.
- Lead the evaluation and adoption of new training technologies and methodologies to enhance the effectiveness and efficiency of training delivery.
- Collaborate with sales and marketing teams to promote training offerings and support customer acquisition and retention efforts.
- Ensure compliance with industry standards, regulatory requirements, and company policies related to software training development.
Qualifications:
- Excellent leadership and people management skills, with the ability to inspire and motivate a team to achieve goals and drive results.
- Proven experience leading a team that develops software training for users of all types, including internal and external customers, preferably in a technology and data-focused environment. Experience with certification programs preferred.
- Communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Experience with learning management systems (LMS), authoring tools, and multimedia software for training development.
- Bachelor's degree in instructional design, education, computer science, or a related field; advanced degree preferred.
- Ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment. Experience with issue (and bug) tracking and agile project management tools such as Jira preferred.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Commitment to continuous learning and staying current with industry trends and advancements in software training.
$150,000 - $165,000 a year
The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.
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More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.
Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings
- Flexible time off to relax and recharge
and much, much more!
By submitting your application, you agree to Alation’s Global Privacy Notice for Candidates. If you are submitting this application on behalf of another individual, you represent that you are authorized to submit this application on their behalf and accept the Notice.
