Senior Manager, Documentation
Chennai / Bangalore
Product – Product - India /
Full Time /
Hybrid
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”
We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.
With $340M in funding – valued at over $1.7 billion and 550+ customers, including 40% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
Alation is looking for a Senior Manager of Documentation to join the Product team in India. In this role, you will be a critical part of the team that builds a world-class self-service experience for Alation customers, where they can easily find information, documentation, learn about our product and get technical answers to all of their product questions.
What you'll be doing:
- Lead a team of technical writers who develop and continuously improve our public facing technical documentation and own decisions around the assignment of resources
- Help to shape and deliver documentation and content strategies that drive continuous improvement and customer satisfaction
- Define metrics that you will use to report on and measure success
- Design, document, and implement processes for creating, updating, reusing, and archiving content looking for opportunities to improve efficiency and quality.
- Collaborate and contribute to the success of Alation external and internal knowledge management initiatives
- Establish requirements, evaluate options and select an approach and a platform to modernize our current technical documentation system(s)
- Plan and implement the migration from our current environment to the new one
You should have:
- BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
- 5+ years experience in enterprise software documentation management and solid understanding of processes at a software company that practices agile methodologies
- 3+ years of team management experience
- Ability to determine the mission and vision for documentation, including:
- Information architecture and integration with other systems (Training, Knowledge base, Community, Developer Portal, Unified Portal)
- Functionality and user experience on the site
- Site analytics
- Experience with multiple content management systems (like MadCap Flare) and approaches to product documentation management
- High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
- Familiarity with the “pull request” process for processing doc requests
- Proven experience relating to different levels of the organization and working effectively with peers.
You’ll be a great fit if you are:
- Customer-focused and passionate about creating a great user experience for documentation
- A great people manager and leader, motivating your team to reach and exceed goals
- Data-driven and comfortable with metrics and knowledgeable about data and reporting; familiar with concepts of Big Data, databases, data analytics, business intelligence, application middleware, data management and distributed systems.
- Able to build and sustain collaborative working relationships within and across teams
- Proactive and positive. A team player who is willing to jump in to a fast-paced startup and work to improve processes
#LI-SR1
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More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.
Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
and much, much more!
