Senior Manager, Practice Learning (Remote)

Bethesda, MD
Product – Practice Success /
Full Time /
The Senior Manager, Practice Learning is responsible for developing and deploying scalable learning and practice transformation solutions to drive and sustain adoption of our proprietary technology and core initiatives across our network of practices. They will manage a team experienced in developing customer-facing learning programs and offerings that apply adult-learning principles and just-in-time learning tactics to practice transformation strategies. The Senior Manager will work cross functionally with Practice Adoption, Product, Performance, Provider Networks, and the Clinical Engagement team.  

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our headquarters office in Bethesda, MD.

Primary Duties:

    • Create an exceptional practice learning experience.  Build and maintain a customer-facing learning function that provides practice staff with seamless access to the relevant, accurate, engaging, and up-to-date learning offerings they need to succeed with Aledade throughout the customer journey. 
    • Work with stakeholders to develop learning strategies.  Partner with key stakeholders and  leveraging customer data & feedback to understand customer training needs related to value-based care delivery and use of our proprietary technology to inform a learning strategy and offerings.
    • Develop learning resources. Engage with subject matter experts to develop scalable learning resources that apply adult learning and health literacy principles and best practices for training on technology  to address critical customer knowledge gaps.
    • Maintain learning management systems. Ensure a high quality of maintenance of our learning systems and content, driving consistency in learning resources and experiences across our initiatives.
    • Manage a team to support the work. 

Minimum Qualifications:

    • 10+ years of experience in instructional design, adult learning, learning technology and user experience.
    • 4+ years of people management experience

Preferred knowledge, skills, and/or abilities:

    • Proven track record of designing, implementing, and evaluating learning programs and offerings that result in measurable improvements in customer learning, technology use, and satisfaction 
    • Strong user-centered focus with an ability to apply adult learning principles to tailor content style for different audiences to support behavior changes that positively impact business goals
    • Excellent project management and communication skills, including the ability to clearly convey design and learning strategy rationale, and iterate quickly with a multifaceted group of stakeholders to move learning solutions from start to completion
    • Demonstrated experience managing teams to increase their effectiveness and efficiency in highly cross-functional contexts 
    • Experience with Learning Management Systems and proper learning program maintenance 
    • Ability to conduct video editing and use eModule publishing software such as, Articulate 360 software
    • Strong graphic design background and a proclivity for visual messaging and layout to motivate and change behaviors
    • Familiarity with health literacy and content accessibility standards
    • Strong attention to detail and comfort evaluating a diverse array of artifacts to ensure alignment with brand standards
    • The ability to thrive in a self-driven, fast-paced environment with multiple stakeholders, changing priorities and limited daily direction
    • Background in healthcare industry 
    • Experience developing customer-facing learning products and solutions 
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!

At Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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