Clinical Team Member
Peak, SC
~ Partner Practices ~ – ~ Partner Practices /
Partner Practice /
On-site
Location: Pinner Clinic
Position: Clinical Team Member
Position Summary: Perform clinical and certain administrative duties under the direction of a provider. This position requires interaction with patients in a courteous, helpful and compassionate manner. Clinical duties include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, administering IV fluids, EKGs, PFTs, UAs, PPD, vaccinations and injectable medications as directed by the provider. Administrative duties include scheduling appointments, requesting and sending medical records, addressing voicemail messages and mail as directed by the provider (copying, faxing, etc.).
Minimum Qualifications: High school diploma or equivalent. Certified Medical Assistant Certification from an accredited teaching establishment is preferred; 12 months to 2 years of related work experience is preferred.
Working Conditions and Physical Demands: Work is performed in a fast-paced, high volume practice. Occasional stress related to workload and customers with urgent needs. Interaction with others is constant and interruptive. Work may require hand dexterity for telephone and office machine operation. Clinical areas require sitting, standing and walking associated with a busy office environment. Light physical work and occasional lifting of up to 30 pounds may be required and the ability to transfer patients when necessary.
Job Specific Functions:
- Stage patients in preparation for patients to see provider according to provider protocol.
- Record vital signs on all patients at every visit according to practice and provider protocol.
- Update all patient medications (including OTC medication, vitamins and supplements) in the medication history at each visit.
- Perform needed immunizations, preventive services and administer screening tools (i.e. alcohol and depression) according to practice standing orders.
- Perform patient-related tasks as directed by practice providers.
- Track imaging and lab tests until all results are received. Provide results to clinicians (per practice protocol) and make certain results are logged into the patient’s medical record.
- Ensure that patient medical records are up to date with information on specialist referrals, consults, hospitalizations, ER visits and community organization related to their health.
- Provide clinical advice to patients by phone or email per practice protocol.
- Ensure all needed medical records are available to provider prior to patient’s office visit.
- Provide copy of clinical summary to patients.
- Support patients and families in self-management, self-efficacy and behavior change.
- Communicate with patients and families in an effective, patient-centered manner, utilizing techniques such as motivational interviewing and the teach-back method. Perform administrative duties as directed, including but not limited to, scheduling appointments and coding visits for insurance purposes.
- Attend staff meetings and complete continuing education or training as required by practice.
- Coordinate with other team members to provide exceptional patient service.
- Serve on quality improvement projects/teams as designated.
- Maintain strictest confidentiality, adhering to all HIPAA guidelines and regulations.
- Perform other duties as assigned.
Core Functions:
- Maintain positive working relationships and demonstrate exceptional customer service skills. Work cooperatively, address conflict and communicate effectively with all providers, team members, patients and their families as appropriate.
- Perform all duties in accordance with the highest professional standards and Pinner Clinic policies and procedures. Practice good stewardship of Pinner Clinic resources. Demonstrate initiative and accountability in all assigned tasks.
- Effectively use electronic, verbal, nonverbal, written and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response.
Additional Knowledge, Skills and Abilities Required:
- Knowledgeable with an Electronic Medical Record Database, Microsoft Word, Microsoft Excel, Microsoft Outlook and scanners.
- Ability to operate a multi-line telephone system and answering the telephone in a pleasant and helpful manner.
- Must be organized and detail-oriented and able to multi-task. Ability to read, understand and follow oral and written instructions.
- Ability to establish and maintain effective working relationships with patients, employees and the public. Must be able to interact effectively and in a supportive manner with persons of all backgrounds.
- Must be able to remain optimistic and adapt to varying demands in a stressful environment.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
