IT Support Specialist

Riga, Latvia /
Staff – IT /
Full Time
Httpool is an Aleph company that partners with and represents major social media platforms; including Meta, Twitter, Snapchat, Spotify, Tiktok, and many others in emerging markets across Europe and APAC. We have over $1 billion in sales and 1.5k employees in 60+ countries, and we’re just getting started.⁣⁣ 

We’re on a mission to expand the reach of advertisers and partners to more corners of the world and together we can unlock and drive economic growth. Our relentless pursuit of success for our clients and partners is what boosts our growth and inspires us to power the digital ecosystem.

We’re growing fast and our ambition is huge – If you’re driven by progress and thrive on the challenge of relentless improvement, this is the role for you.


    • Working on 1st and 2nd level support tickets locally and via remote connection
    • Remote Incident Resolution
    • Prepare computers (macOS, Windows) with all necessary software
    • Inventory Management
    • Software Deployment
    • Taking/Dealing with issues in English
    • You will also have the opportunity to be involved in a wide range of IT projects as and when they are required

Professional qualifications/experience

    • Desktops, Laptops, Printers and Computer peripherals
    • Mobile Devices (iPhone, Android)
    • Microsoft Windows 10, macOS
    • Microsoft Office 365
    • Google Chat, Google Meet, MS Teams
    • ADSL/DSL Router/Firewalls, Lan Switches
    • Microsoft Azure AD (Password, Unlocks etc.)
    • Anti-Virus Software

In addition, any experience of the following would be an advantage:

    • gDrive, OneDrive
    • Google Workspace, Microsoft Azure
    • Cortex XDR Antivirus
    • Bitlocker Encryption
    • JIRA ticketing system
    • Qualys
    • VPN Clients
    • Basic Scripting and Programming Experience
    • Plus, a minimum of 2 years of documented experience in an IT Support or Helpdesk role.

Personal Skills

    • Experience in IT support and system administration
    • Strong analytical and problem-solving abilities
    • Windows and macOS experience
    • Basic networking knowledge
    • Ability to function well in a pressurized environment
    • Self-motivated, organized, and able to work under their initiative
    • Fluent English language skills are essential
    • Interest in technological innovation and motivation to learn
    • Openness to learn and share knowledge
    • Willingness to collaborate and foster teamwork in a multicultural environment