Client Solutions Manager
Colombo, Sri Lanka
Operations – Multiproduct /
Full time /
Hybrid
Are you ready to join our digital revolution journey?
Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.
Your Responsibilities:
- Client Relationship Management: Foster strong, long-term partnerships with assigned clients, acting as their trusted advisor and advocate throughout the entire sales cycle – from pre-sales consultation to campaign optimization and analysis.
- Solution Architect: Analyze client needs and business objectives, recommending and implementing tailored Ads strategies that generate optimal ROI and achieve targeted goals.
- Onboarding and Upselling: Seamlessly onboard new clients, providing comprehensive training and ongoing support. Identify and present proactive upselling opportunities to existing clients, maximizing their value and potential.
- Relationship Expansion: Foster a collaborative and consultative environment, proactively proposing solutions that address evolving client needs and objectives, enhancing satisfaction and driving account growth.
- Delivery Excellence: Ensure timely and accurate delivery of recommended Ads products and services, exceeding client expectations and fostering trust.
- Internal Liaison: Serve as a key point of contact between assigned clients and relevant internal teams, facilitating seamless communication and collaboration throughout the client journey.
- Issue Resolution: Proactively anticipate and address client concerns, effectively resolving any issues or complaints while maintaining a positive and professional demeanor.
- Sales Generation: Contribute actively to Aleph's overall sales success by engaging in cross-functional initiatives and promoting new business opportunities with potential clients.
Essential Qualifications:
- Minimum of 3 years of proven experience in a client-facing role, demonstrably excelling in Account Management and building lasting client relationships
- Demonstrated expertise with online advertising, including strong familiarity with Ads platform functionalities, campaign mechanics, and best practices
- Proven experience and understanding of social media marketing trends and analytics best practices
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and effectively engage with diverse stakeholders.
- Structured and analytical mindset, proficient in utilizing data and insights to drive strategic decision-making
- Strong time management and organizational skills, capable of multitasking and executing multiple projects simultaneously
- A proactive and solutions-oriented approach, coupled with a commitment to exceeding client expectations
- Proficiency in relevant business tools and software, including MS Office Suite and analytical platforms (Excel, Google Sheets, Ads Platforms)
#ALEPH
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
“Share our similarities, celebrate our differences.” – M. Scott Peck
