Global Client Solutions Manager - Amazon Ads
Madrid, Spain
Operations – Amazon /
Full time /
Hybrid
Are you ready to join our digital revolution journey?
Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites such as Twitch and IMDB, on other high-quality sites across the web, and on millions of devices.
As a Global Client Solutions Manager, you will play a pivotal role in providing specialized central support for customers utilizing the Amazon demand-side platform. You will oversee the end-to-end customer experience while offering expert guidance to local in-market CSMs. As a member of our global center of excellence team, you will drive media strategy, develop structured troubleshooting frameworks, and implement top-notch media execution. Additionally, you will be responsible for creating a comprehensive knowledge framework, facilitating international training workshops, and contributing to global Curriculum Development.
What you'll do:
- Cultivate and nurture senior-level operational customer relationships, engaging with various levels of customer organizations to comprehend their business objectives
- Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
- Drive the evolution of Amazon DSP by assisting customers with new product participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams
- Define and enhance processes and tools for the global CSM team to better serve customers
- Design and implement a global knowledge sharing mechanism that simplifies DSP process, policy, troubleshooting and FAQ’s Define and execute a training curriculum for internal and external stakeholders. Provide training and workshops to local in market CSM’s to scale global services
- Provide services including onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
What you need for this role:
- Bachelor’s degree in marketing, communications, or equivalent experience
- 3-5 years of experience in programmatic advertising in a consultative role, providing hands-on customer service
- Experience owning relationships with programmatic decision makers
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership
- Knowledge of multiple areas of programmatic advertising technologies: DSPs, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.
- Fluency in English
What will make us really love you:
- 4+ years of experience in programmatic advertising
- Proficient oral and written communication skills with the ability to establish credibility with technical and non-technical business owners
What you'll love about us:
- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location
#ALEPH
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
“Share our similarities, celebrate our differences.” – M. Scott Peck
