Client Solutions Manager

Kuala Lumpur, Malaysia /
Operations – Multiproduct /
Full Time
Httpool is an Aleph company that partners with and represents major social media platforms; including Meta, Twitter, Snapchat, Spotify, Tiktok, and many others in emerging markets across Europe and APAC. We have over $1 billion in sales and 1.5k employees in 60+ countries, and we’re just getting started.⁣⁣ 

We’re on a mission to expand the reach of advertisers and partners to more corners of the world and together we can unlock and drive economic growth. Our relentless pursuit of success for our clients and partners is what boosts our growth and inspires us to power the digital ecosystem.

We’re growing fast and our ambition is huge – If you’re driven by progress and thrive on the challenge of relentless improvement, this is the role for you.

Are you a digital advertising expert who is excited to work with beloved advertisers and agencies? Do you have a loving and respectful relationship with analytics, accuracy, and ad policies?

Httpool is looking for a Customer Solutions Manager to add their structured and analytical brilliance to our team in Malaysia. In this role, you will be working with key advertisers and agencies on the A to Z of their campaigns, from assistance with campaign creation to optimization.

The ideal candidate is an entrepreneurial and highly professional expert, who can prioritize work, possesses excellent communication skills, is a strong negotiator, and comfortable with managing multiple, demanding global clients.

Your Key Responsibilities Will Include

-Manage and cultivate existing business customer relationships
-Onboard new strategic business clients from the introduction of features to assist with campaign creation and optimization
-Contribute to scalable account management operations for future accounts
-Provide regular proactive communication between clients and teams,
-To provide strong team representation and set proper client expectations
-Use feedback to inform the product and operations teams
-Resolve client issues in an efficient, tactful manner,
-Support with the implementation of solutions that prevent future problems
-Serve as a subject matter expert
-Advise, consult and improve organizational effectiveness
-Work closely with cross-functional project teams to maintain continuous product knowledge

Core and Functional Skills and Knowledge

-Minimum 3 years proficiency in Account Management:
-Creating, maintaining, and enhancing customer relationships
-Proven expertise with online advertising, analytics, and social media
-Structured and analytical mindset
-Excellent Excel skills
-Strong communication, time management, and organization skills
-Outstanding knowledge of trends, markets, and opportunities
-Ability to efficiently communicate internally and externally
-Detail-oriented and able to successfully manage and execute multiple cross-functional projects
-Positive attitude with a drive to go above and beyond