Associate Client Solutions Manager - Twitter

Mumbai, India /
Operations – Twitter /
Full Time
Httpool is an Aleph company that partners with and represents major social media platforms; including Meta, Twitter, Snapchat, Spotify, Tiktok, and many others in emerging markets across Europe and APAC. We have over $1 billion in sales and 1.5k employees in 60+ countries, and we’re just getting started.⁣⁣ 

We’re on a mission to expand the reach of advertisers and partners to more corners of the world and together we can unlock and drive economic growth. Our relentless pursuit of success for our clients and partners is what boosts our growth and inspires us to power the digital ecosystem.

We’re growing fast and our ambition is huge – If you’re driven by progress and thrive on the challenge of relentless improvement, this is the role for you.

About Httpool 

Httpool, an Aleph company, represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, Httpool enables advertisers to connect with their audiences in the most efficient and effective ways, consistently maximizing their ROIs. Leading media platforms including Twitter, Facebook,Snapchat and many others appointed Httpool as their exclusive ad sales partner across selected European and Asian markets. 

Httpool is looking for a Client Solutions Manager to add their structured and customer service brilliance to our Twitter team. You will be a part of the dynamic and supportive team within Httpool. In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution. You need to be able to work independently, be proactive and also a team player. 

Main Responsibilities: 

Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review
Onboarding new clients & upselling the existing ones
Understanding the key customer needs and requirements
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensuring the correct products and services are delivered to customers in a timely manner
Serving as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Playing an integral part in generating new sales that will turn into long-lasting relationships

Skills & Experience: 
Digital marketing certifications or courses
Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
Excellent organizational skills