Customer Marketing Manager

New York | Atlanta | Remote East Coast /
Marketing – Marketing /
Full-time
Our story began in 2012 with the mission to create instant and relevant Search and Discovery experiences for our customers. Today, we power 1.5 Trillion searches a year. To put this in perspective, this is six times more than Microsoft Bing, sixteen times more than Yahoo, and 50 times more DuckDuckGo (indeed four times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined!). That’s a lot of searches! Our amazing technology is used by one in eight web users.

As one of the fastest-growing startups, and with Fortune 100 customers, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize A;golia’s unlimited potential. 

The Corporate Marketing team is the growth engine building awareness and top of funnel demand for Algolia. We are seeking a CUSTOMER MARKETING MANAGER to join the Corporate Marketing team reporting to the Vice President, Corporate Communications/Marketing and Brand. This role can be remote, but must be based on the East Coast of North America.
You will regularly connect with customers to develop and produce compelling customer success stories in an array of different formats (case studies, blogs, webinars, videos)

In this role, you will be the voice of Algolia’s customer both internally and externally. You will regularly connect with customers to develop and produce compelling customer success stories in an array of different formats (case studies, blogs, webinars, videos). In addition to being the voice of Algolia’s customer, you will also be a trusted resource and confidant for customers to turn to with their questions and suggestions about Algolia.

YOUR ROLE WILL CONSIST OF:

    • Design, build and lead the execution of new Algolia Customer and Developer Advisory Boards;
    • Design and lead the creation and execution of select “voice of the customer” programs
    • Interview customers, write or script compelling case stories, and promote the (written or video based) case stories across all media
    • Ensure all customer and executive programs across the company are aligned and connected to maximize effectiveness and outcomes
    • Build a strong pipeline and repository of notable brands for customer references and logo usage in corporate materials such as website and corporate presentations
    • Regularly connect with and maintain key customer relationships to develop a rapport and produce compelling customer engagement opportunities with media, analysts, investors and other influencers.
    • Create and manage our customer reference repository and help evolve it into a world-class loyalty program.
    • Contribute to building out our customer reference repository and evolving it into a world-class loyalty program.

    • Strategic Responsibilities:
    • Build rapport with customers to identify compelling stories and increase the number of referenceable customers
    • Identify key customers that can act as a marketing asset through case studies, speaking opportunities, etc.
    • Build and manage a portfolio of referenceable customers for in person/virtual events, workshops, conferences, reference calls and investor relations.
    • Help marketing and sales meet business objectives through customer advocacy initiatives

    • Tactical Responsibilities:
    • Write and/or script customer case stories
    • Compose and send customer emails and surveys
    • Conduct interviews and host customer panel discussions with Algolia executives
    • Manage a library of up-to-date customer success stories and videos
    • Develop a customer lifecycle campaign program and work with marketing operations to implement
    • Provide customers with advocacy opportunities (e.g., conference, blog, analyst calls)

YOU MIGHT BE A FIT IF YOU HAVE:

    • 5+ years marketing experience, with a focus on customer programs
    • Proven success in leading and contributing to customer focused programs
    • Expert in working cross-functionally and with executive leadership, both internally and with customers
    • Can operate at both tactical and strategic level
    • Really excited about working with our team and strengthening customer relationships
    • Creativity and resourcefulness 
    • Incredibly strong and creative writing skills
    • Excellent interpersonal skills
    • Strong passion for serving and understanding customers
    • Thrives in ambiguous environments
    • A sense of humour!

LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

    • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
    • TRUST - Willingness to trust our co-workers and to take ownership 
    • CANDOR - Ability to receive and give constructive feedback
    • CARE - Genuine care about other team members, our clients and the decisions we make in the company
    • HUMILITY- Aptitude for learning from others, putting ego aside

US BENEFITS:

    • Covered medical, dental, and vision benefits for you and your family 
    • 401(k) Matching Plan
    • Flexible work hours and unlimited Paid Time Off 
    • Paid Parental Leave
    • Pre-tax commuter benefits 
    • Life insurance and disability benefits

US PERKS:

    • Competitive pay and stock options
    • Charitable contribution matching 
    • Workout Wednesdays w/ personal trainer via Zoom
    • Weekly meditation sessions via Zoom
    • Quarterly Wellness Days