Customer Engagement Program Specialist
Sanford, FL /
Marketing, Sales & Ecommmerce – Customer Engagement /
Full-Time - Remote
The Customer Engagement Specialist will develop strong and effective marketing initiatives to increase awareness for the company’s co-branded credit card program specific to the customer facing teams. This role will coordinate with other departments in the organization to create an effective message and help craft communication for the inflight team to deliver to customers. As the Specialist you will attend departmental meetings and training sessions to understand viral campaigns and work with other industry partners to create product visibility. The Specialist will be expected to travel to our various bases regularly to deliver information and training to our flight attendants and stations personnel face to face.
Visa Sponsorship Available
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: Bachelor’s Degree
Years of Experience:
Minimum two (2) year's experience creating and increasing brand awareness for an organization
•Strong communication skills with the ability to create and foster lasting relationships across functional work groups.
•Proficiency in Microsoft Office products such as Excel, Word, and Outlook.
•Self-starter and has the ability to work and be effective in a nascent role.
•Work closely with the team to support marketing campaigns and organizational messaging efforts.
•Act as a contact for the inflight, customer care, and stations teams.
•Coordinate and support the execution of contests and events related to the inflight and customer care programs.
•Support external stakeholders.
•Develop, coordinate, and deliver in-person program training to stakeholders.
•Travel to bases to reinforce the program among Allegiant inflight crews.
•Hold focus group sessions with flight attendants to better enhance the program.
•Identify and recommend marketing and program management strategies to maximize impact for the program partnerships.
•Manage and approval process for inflight collateral and materials.
•Report on metrics important to leadership that ensure the program is effective and productive.
•Other duties as assigned.
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.