Lead Ground Operations Agent

Punta Gorda, FL /
Stations – Customer Service / Ramp Agents /
/ On-site
This position is responsible for overseeing and providing operational support to airport Customer Service/Ground Operations (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Visa Sponsorship Available

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:  High School Diploma/GED
Education Details:  High School diploma or equivalent; College preferred

Years of Experience:  Minimum one (1) year Customer Service experience, airline industry experience

Valid/Unexpired Driver's License: Yes

•Must be at least 18 years of age and possess a valid driver’s license.
•Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Preferred Requirements:
•Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
•The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
•Must be able to communicate with internal and external customers with professionalism and integrity.
•Must be well groomed and adhere to dress code policy.
•Ability to work efficiently under time constraints.
•Must be willing to work a flexible schedule including nights, weekends and holidays.

Job Duties:
•Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
•Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
•Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
•Report safety hazards and incidents to supervisor.
•Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
•May discipline employees (under Supervisory direction) who violate Company rules and regulations.
•May cover Supervisory staff vacations and absences, if needed.
•Schedule based upon operational need and seniority.
•Assign employees to work specific job functions as needed.
•Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
•Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
•Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
•Ensure FAA, Allegiant Air and airport regulations are followed.
•Assist Customers with special needs, i.e., Customers who need assistance in boarding.
•Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
•Marshal in the planes and push back the aircraft.
•Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
•Lead by example and motivate team members.
•Ability to read and write English.
•Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
•Other duties as assigned.

Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement:
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.

Pay rate: $17.00

Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time