Guest Services Representative
Toronto, Ontario
The Well – The Well /
Part-time /
On-site
Allied is looking for a part-time Guest Services Representative to join our team at The Well in Toronto.
As a Guest Services Representative, you are the face and heart of The Well. The Well is a place where we put our guests first, and our priority is to ensure they enjoy their experience during their visit. Our Guest Services Representatives are people-centric and connect with guests in a relatable way. As a member of The Well marketing department, the focus is to provide exceptional service throughout the guest’s journey.
What is The Well?
The Well is a unique and innovative joint venture between Allied and Riocan.
Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over 7.7 acres. Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.
As this is a newly constructed property, we are building a team with the same level of excellence in mind. The team at The Well will be dynamic, nimble, and agile. It will be focused on new initiatives, innovation, efficiency, and continuous improvement. If this sounds like you, we welcome your application.
Who are you?
We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.
Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals.
Above all, you are excited by Allied’s mission and the contribution we make to cities and communities.
What will you do?
- Support guests to access our range of services, amenities and programs which includes gift card kiosk sales, retail, and community information, as well as promotion of property events and activations.
- Develop and cultivate relationships with The Well retailers, residence managers and community organizations to be well-versed in localized activities, programs, and events.
- Receive and direct all incoming calls and inquiries, via telephone, email, Google Chat, FB & IG Messenger, and Web Chat by answering questions or connecting the user with the appropriate department. Ensure inquiries are answered promptly and a high level of customer service is maintained.
- Perform gift card sales and shift reconciliation reports.
- Perform daily opening and closing procedures.
- Maintain a clean and organized workspace.
- Dispatch Security and Operations personnel via a portable radio system when required.
- Coordinate with Guest Experience Ambassadors to address community engagement needs on social media platforms.
- Maintain ongoing interaction with guests of The Well and act as a liaison between guests, residents, office users, security, building operations, marketing, and administrative staff.
- Assist with maintaining the Guest Experience database of FAQ’s and scripts.
- Assist the Marketing Department with the preparations and execution of marketing programs as required, both at The Well and in the surrounding community
- Maintain all necessary tracking and inventory of Guest Experience programs and supplies.
- Adhere to the corporate communication guidelines.
- Participate in the digital file management and organization of the Guest Experience team SharePoint drive.
- Perform general administrative tasks as requested.
What are we looking for?
- Minimum of 1+ year of customer service, hospitality, or related experience.
- High-School diploma or equivalent with an interest in Business, Hospitality, Communications, or another relevant field.
- Ability to work independently.
- Knowledge of Microsoft and streamlined social media platforms.
- Excellent verbal and written communication skills.
- Must be organized, able to multi-task and follow strict deadlines.
- Able to adapt to changes in workflow and business priorities with ease.
- Natural relationship builder and team worker.
- Flexibility to work evenings and weekends as needed.
- Understanding of AODA compliance.
- Good knowledge of print standards.
- Experience with MailChimp.
Would be an asset:
Who are we?
Allied Properties REIT (TSE:AP.UN) is a leading owner and operator of (i) distinctive urban workspace in Canada’s major cities and (ii) network-dense urban data centres that form Canada’s hub for global connectivity. Allied’s business is providing knowledge-based organizations with distinctive urban environments for creativity and connectivity.
We are also a great place to work. Allied is listed as a 2023 Best Employer in Canada as part of Kincentric’s Best Employers global certification, which distinguishes organizations that demonstrate strong results in employee engagement, organizational agility, engaging leadership and talent focus.
We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background.
Note: If you require any form of accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
