Bilingual Customer Support Specialist
Remote
Customer Success /
Full-time /
Remote
What You'll Be Doing:
- Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
- Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
- Serving as the voice of our community and championing feature requests to the Product team
- Assisting the Product team with QA testing
Requirements:
- Fluency in English as well as in French and/or German
- 2+ years of work experience in a customer support role
- The desire to go above and beyond to help customers achieve the best experience
- Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
- Excellent written and verbal skills; ability to explain complex concepts in a simple manner
- A natural, deep curiosity that drives you to learn, investigate, constantly ask why
- Humility, empathy and open-mindedness - no egos
Bonus Points:
- Familiarity with Zendesk
- Ability to communicate in Danish and/or Dutch
- Familiarity with the mapping application ecosystem
- Startup experience or experience working at a company that has scaled quickly
- Passion for the outdoors
What We Offer:
- A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
- Physical & mental well-being including health, dental and vision benefits
- Trail Day: First Friday of the month to hit the trails!
- Unlimited PTO
- Flexible parental leave
- Annual continuing education stipend
- Discounts on subscriptions and merchandise for you and your friends & family
- An authentic investment in you as a human being and your career as a professional
$65,000 - $85,000 a year
A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.
