Head of Talent

San Francisco, CA
Executive Management Team
Full Time Employee
ABOUT ALTER

Alter finds and scales the best tech businesses in frontier markets. Our mission is to transform developing countries through high-growth entrepreneurship. At Alter, we believe that traditional international aid fails to get at the root cause of extreme poverty: a lack of sustainable and scalable value creation. So, we find the top tech businesses in the developing world that have the potential to create economic opportunity at scale in their home country. Alter currently works with ventures in Haiti, Cuba, Afghanistan, Myanmar, and Bangladesh - with expansion this year to Kenya and Nigeria. So far, the Alter portfolio of 17 ventures has created 1,200 jobs, grown their revenues by over $100M, and have provided basic services to over 2 million people living in poverty around the world.

Alter was founded three years ago out of Stanford’s Graduate School of Business. Our financiers and board include the co-founder of Ripple, the Managing Partner of McKinsey North America, the co-founder of Kiva, the MD of Endeavor Catalyst and the MD of Omidyar Network, among other thought leaders. We are passionate about developing a diverse and fulfilling work culture that thrives on autonomy, ownership, excellence and continuous improvement.

HEAD OF TALENT

Hiring, training, and retaining talent is the biggest constraint for the entrepreneurs we work with. Our goal is to alleviate that constraint for our partner entrepreneurs.

As a part of the Alter executive team, you will own the Alter services that tackle this problem, iterating on existing programs and taking them to the next level. You will also initiate and launch new services, as you see fit.

You will be a thought leader in these domains, so that you can advise Alter’s leadership and our partner companies’ leadership teams.  

In delivering these services successfully, Alter will have helped our entrepreneurs, allowing them to create thousands of jobs and deliver services to millions of consumers.

KEY INITIATIVES

Strategy
You will be responsible for developing Alter's strategy for assisting our partner companies with their human capital needs. This includes building and developing existing Alter services to address partner companies' recruitment, training and coaching needs.

You will start by taking ownership of the following lines of service:

Management Coaching
This program up-skills senior managers at Alter’s partner companies on leadership and management skills through a 6 month one-on-one coaching curriculum. Alter facilitates matches between trained coaches from top business schools with senior managers. The Head of Talent will be responsible for the managing each stage of this program, including recruiting coaches, matching them with managers, facilitating conversations, and tracking outcomes.

What does success look like?
Net Promoter Score: you move our NPS up with each program
Retention: entrepreneurs engage us repeatedly
Referrals: entrepreneurs and participants refer us to high potential companies

Alter Fellowship Program
The externship program - called the Fellowship Program - is designed to provide experienced professionals, who are most often employed at consulting firms, with the opportunity to work alongside the executive leadership of Alter’s partner companies. You can learn more about the Fellowship Program here.

You will manage this program end to end. It begins with developing relationships with leading employers in the US. You will then partner with potential candidates to find the right opportunities for them in Alter’s partner companies, all the while ensuring that these potential candidates are a good fit for the role. Once a candidate is working, you will partner with them and their employer to ensure a positive experience.

What does success look like?
Candidate experience and entrepreneur experience, as measured by NPS
Referral: candidates refer other candidates

Alter Summer Associate Program
The Summer Associate Program is a summer internship opportunity for graduate students so they can gain an understanding of the opportunities in and challenges of entrepreneurship in frontier markets.

You will manage this program end to end. It begins with developing relationships with leading schools in the US, partnering with career management centers and marketing the program effectively within the school, so that Alter features prominently during the summer recruiting season. Once a student is working, you will partner with them and their employer to ensure a positive experience.

What does success look like?
Student experience and entrepreneur experience, as measured by NPS

Requirements

    • 2+ years experience in talent development. Possible experiences include working in recruiting (preferred), HR or learning and development, or as a people manager. You have a passion for helping others achieve their potential and fulfill their dreams and you love to coach. You’re able to advise entrepreneurs on their talent strategy. You take feedback well and aren’t shy about sharing it. Your references would love to work with you again.
    • 2+ years of program management experience, preferably in similar fellowship, internship or coaching programs. You’re able to set ambitious goals and you’re entrepreneurial and resourceful. You’ve successfully managed offerings end-to-end in the past and you drive to outcomes effectively.
    • Exceptional interpersonal skills, preferably in multi-cultural and international contexts. International experience, ideally living, working or studying in a developing country
    • BA/BS or MA (preferred)
    • Excellent written and verbal communication. We are a distributed team across the planet
    • Ability and excitement to travel internationally
    • Excitement about Alter’s mission and an alignment with Alter’s values: See “The Alter Way.