Quality Control Collection
Jakarta
Digital Operations & Strategy – Collection Retail Circle /
Full-time - Contract /
On-site
Responsibilities:
- Review and validate billing documents.
- Examine call recordings or collector visit reports to ensure compliance with Standard Operating Procedures (SOPs).
- Prepare daily/weekly inspection reports.
- Coordinate with collectors in cases of document discrepancies or violations of work ethics.
- Provide recommendations for improvements to the Collection Operations team.
Requirements:
- Minimum Diploma degree in any field.
- Proven experience in Quality Assurance (QA) and/or Quality Control (QC), preferably in the banking or financial industry, is an advantage.
- Ability to work under pressure, with strong interpersonal skills and a target-oriented mindset.
- Disciplined and able to work independently as well as collaboratively in a team environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
