Collection Trainer Specialist
Jakarta
Digital Operations & Strategy – Collection Retail /
Full-time - Contract /
On-site
Responsibilities:
- Create a work plan for the development of training for the collection and recovery team (including curriculum & training materials, creating quizzes, written tests, and role-plays), and prepare training reports for submission.
- Responsible for providing training to new agents.
- Responsible for providing refresher training related to the work program.
- Ensure the training program is completed according to the standardized timeline and requirements.
- Follow up on QA results to meet training needs.
- Analyze training results periodically to report to management, identifying areas that need improvement or strengthening.
- Stay updated with new banking products.
- Validate the SOP process flow.
Requirements:
- Minimum of an Associate's degree (D3) to Bachelor's degree (S1).
- At least 3 years of experience as a Trainer in Collection/Asset Recovery Training.
- Good knowledge of Collection & Recovery.
- Experienced in developing training modules.
- Strong public speaking skills.
- Understanding of banking industry regulations & procedures.
- Ability to analyze skill gaps and the needs of each collection agent.
