Customer Experience Retail
Jakarta
Digital Operations & Strategy – Underwriting & Validation Process Circle /
Full-time - Contract /
On-site
Responsibilities:
- Ensure the accuracy and completeness of borrower customer data.
- Conduct contract signing with customers in accordance with company procedures.
- Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
- Provide an excellent customer experience through professional interaction and responsive service.
- Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.
Requirements:
- Minimum SMK/SMA/Diploma degree in any major.
- Preferably has experience in customer service, field survey, or credit administration.
- Strong communication and interpersonal skills.
- Detail-oriented, honest, and responsible.
- Willing to work in the field and travel to customer locations.
- Able to work both independently and as part of a team.
- Possess a valid driving license (SIM C/A) is an advantage.
- STNK & Motorcycle valid number plate.
- Have an active smartphone and cellphone number.
- Mastering the Jabodetabek and surrounding areas.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
