Director of Client Success

Newport Beach, CA
Growth/Sales – Growth /
Remote or Hybrid Remote /
Amaze is the parent company to several organizations., and a growing managed services business that integrates personalization technology into the largest e-commerce stores. Amaze provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services to help anyone sell anything, anywhere. We believe anyone can be a creator and that everyone should be empowered to tell their unique story, cultivate deeper connections with their customers, and create authentic, shopable experiences that allow them to monetize their passion. We’re on a mission to unleash potential and make it easy to create, share, and sell products and services.

We are seeking a highly qualified and motivated Director, Client Success to lead our global sales team. This role will be responsible for executing our sales strategies with both net new and retained clients. The Director of Client Success will inherit an experienced Client Success team across the US with the opportunity to build/expand the team further in the near future, create and have the final say on internal processes, and lead the team towards driving value for clients. To be successful in this role, you will need a blend of skills including leadership, influence, business insights, communications and organizational development.

Our current clients include creators, brands and agencies. The ideal candidate is highly organized, adept at managing multiple priorities, and brings creativity to solve solutions. Whilst this role is a senior position within the business, there is an expectation to lean in with the team to drive new business opportunities and where required manage some larger client accounts.

What you'll do:

    • Leading the customer success team, from developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner
    • Adding value to customer relationships and driving the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team
    • Capturing insight from customers to support internal use cases
    • Defining goals and improvements for customer satisfaction and customer retention
    • Collaborate with Sales Ops to ensure that client segmentation is accurate and updated on a monthly basis
    • Identifying areas for customer growth: additional use cases for Amaze and new business units with revenue potential 
    • Building customer advocates who will share success stories in Amaze events and content

What you'll need:

    • A minimum of 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
    • Experience managing at least 3 direct reports
    • Experience managing business accounts $5M+ and responsible for net new business and renewals
    • Strong project management skills
    • Experience with a CRM and Project Management systems is required, Hubspot and Monday are preferable
    • Strong business acumen and experience providing strategic advice to customers
    • Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities
    • Confidence, with accurate and clear communication skills
    • Detail-oriented and analytical (ability to understand data/reporting)
    • A clear passion for working in a customer-facing role within the Creator Economy
    • Ability to thrive in a high energy, fast paced environment
Amaze is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

We are a hybrid remote/in-office, international team with multiple office spaces in the U.S. where employees can work and collaborate together, attend large-scale meetings, and host creator events.  Our passion is to bring together a community of people who have a love for product, technology, and a drive to change the world of e-commerce and design.

We encourage everyone who has this passion and energy to apply. We are open to all backgrounds and experiences relevant to our openings and strategy. We are out-of-the-box thinkers. We know the best talent comes from passionate people. If that sounds like you, we would love to hear from you! 

If you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. We will not accept or review any CVs from external recruitment agencies. Amaze Software and Holding companies participate in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.