Account Manager

Royal Oak, Michigan
Ambassador, a subsidiary of Intrado, is looking to add an Account Manager to our team!
Our Account Managers are responsible for:
·       Managing the overall relationship with the assigned accounts
·       Leading the sales process in renewals and upsell opportunities
·       Identifying opportunities to grow your book of business
·       Locating the appropriate account buyer for renewal and upsell opportunities, and make introductions as necessary
·       Developing, managing, and nurturing relationships with accounts, increasing their affinity for our product, adding new contracts, and likelihood of renewals
·       Achieving assigned sales billing and bookings quotas
·       Monitoring account satisfaction and identify customer problems; coordinate to remedy situations
·       Developing and maintaining up-to-date expert understanding of assigned account solutions and understanding of relevant competitor solutions
·       Researching and actively identifying emerging trends that influence Ambassador’s value proposition
·       Communicating value proposition to existing accounts
·       Proactively managing pipeline; input, monitor, and update opportunities in a timely fashion
In the 1st Month you will…
- Train and learn about the organization; Product, Marketing, Sales and Success teams.
- Learn about how the business operates and how Ambassador fits into the marketing technology landscape.
- Learn how B2B and B2C companies leverage relationship marketing into their digital strategies.
-  Participate in sales training and listen to call recordings.
-  Participate in product training to understand the core functionality and use cases of Ambassador for different types of brands.
After 3 to 6 months you will...
-  Understand the competitive landscape, become a product expert, and uniquely position Ambassador with different types of accounts
-  Own your own pipeline, which includes intelligently managing your time and creating custom decks.
-  Think long term and make sure we are selling to the right people at the right time the right way.
-  Constantly hit bookings/revenue targets.
-  Become an expert in a variety of use cases.
-  Gain self-reliance when closing deals without substantial oversight from management.
-  Own the delivery of amazing experiences for every account through every interaction.
-  Positively impact the sales team beyond individual sales metrics; sharing experiences, obstacles and creative solutions.
·       Bachelor’s degree from an accredited college or university with major coursework in business, information technology, or a related field
·       Equivalent work experience in a similar position may be substituted for educational requirements
·       3 - 5 years of experience in a sales role or a relevant account management role
·       Required experience in managing account relationships, identifying additional sales opportunities, and closing deals
·       Prior professional experience working with minimal supervision
·       Self-starter with excellent time-management skills
·       Superior relationship management and interpersonal skills
·       Excellent written and oral communication skills; experience delivering compelling presentations to large audiences