Security Operations Center Analyst

Mumbai
Customer Success – Operations
Ambient.ai is a stealth AI company headquartered in Palo Alto on a mission to enable intelligent environments that are safe, efficient and sustainable. Our breakthrough technology combines cutting-edge deep learning with a contextual knowledge model to achieve human-like perception ability. Ambient's flagship product has been deployed by multiple Fortune 100 companies to solve a mission-critical problem in a way that has never been possible.

The company was founded in 2017 by experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft and Dropbox. We are a Series-A company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and visionary angels like Jyoti Bansal, Mark Leslie and Elad Gil.

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The Security Operations Center (SOC) is the communications hub for all security and safety needs. The SOC Analysts are responsible for access control, service requests, alarm monitoring, investigation, emergency response, escalation, deployment and notification. The SOC Analyst performs A.I. assisted alarm response and escalation, working with internal and external teams and must ensure that all actions taken, information given, and information received are documented appropriately. 


Responsibilities

    • Answer all forms of communications including but not limited to; phone, e-mail, text, radio etc.
    • Analyze both raw and processed security event data to identify potential security incidents, threats and vulnerabilities
    • Communicate effectively with the internal and external teams at the facility to assure business continuity 
    • Monitor and respond to notifications and alarms from all sources in a timely fashion
    • Interface and at times manage others in a highly professional setting 
    • Reporting of issues or events utilizing appropriate tools 
    • Address security/emergency or other critical operations appropriately. Contacting and communicating with local or remote Emergency Services providers. 
    • Research threats and establish response and best practice for site specific operations
    • Document and report incidents or issues related but not limited to security and safety
    • Work with internal engineering teams to assist in data collection and product testing 
    • Establish efficient workflows and practices for new tools based on the evolving needs and capabilities

Skills

    • Excellent oral and written communication skills
    • Excellent analytical and problem-solving skills
    • Works well in a team environment as well as independently
    • Able to communicate effectively between internal and external teams
    • Willingness and ability to learn new technical skills that will be required to properly execute procedures and communications
    • Above average computer proficiency
    • Strong analytical and problem-solving capabilities
    • Ability to multi task while remaining detail oriented
    • Willingness and ability to learn new technical skills that will be required to properly execute procedures and communications
At Ambient.ai, we respect and admire the builders and the creators. Send us your most incredible project; we'd love to see.

Ambient.ai is proud to be an Equal Opportunity Employer.