Operations Associate
New York City or Remote
Operations /
Full-Time /
On-site
The opportunity
Ambrook is looking for a jack-of-all-trades individual to expand our product operations, customer onboarding, and customer success efforts. You will be responsible for ensuring a high quality of customer experience and rigorous internal processes as we build out a large product surface area and grow our customer base over the next few years.
If you join, you will:
- Become an expert in the world of managing the finances of a farm or ranch
- Develop standardized, scalable processes and workflows to improve operations
- Collaborate with the rest of our team to prioritize product development as we balance supporting customers with building a long-term profitable business
- Represent Ambrook directly with customers, supporting them with questions about using the product and bookkeeping more generally
- Leverage available data from our systems to learn about customers and proactively solve problems before a customer voices them
- Work directly with farmers, ranchers, bookkeepers, accountants and lenders to help our customers get the most out of Ambrook
Within 1 month you'll...
- Learn how to use internal tools and customize them to meet your needs (see stack below)
- Familiarize yourself deeply with our products and customers through our research notes and recording repository
- Manage inbound support queries across multiple platforms
- Facilitate amazing producer experiences through customer success work
- Create documentation or forums that enable customers to succeed with our products
- Implement products and processes to track the customer journey across multiple channels
- Collaborate in new feature launches with customers through email and in-app communication and documentation
Within 3 months you'll...
- Become an expert in the product: Translate customer feedback into product insights and marketing experiments via cross-functional collaborations with Growth, Design, and Engineering teams
- Adapt testimonials into shareable customer story content to increase industry trust and brand awareness
- Handle any financial services disputes and build a support enablement playbook
We’ll be most excited if you:
- Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership, either full-time or through formal internships
- Know how to deal with ambiguous problems and can think on your feet in a variety of customer-facing situations
- Know how to work with complex data
- Are pragmatic and can see the bigger picture
- Are high output and bias towards action
- Are excited to be a part of our mission, and join a mission-driven team
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!
Our Ops Stack
- Retool, Zapier, Google Workspace for internal tooling
- Hubspot for customer relationship management
- Intercom, Dialpad, Dovetail for customer success and customer discovery
- LogRocket, Segment, Google Analytics, Metabase, Data Studio, BigQuery for analytics
- Height, Figma, Google Docs, GitHub for project management
- Courier, Mailchimp, Mandrill for communications
- Sanity for content publishing
Benefits
- Healthcare (medical, vision, dental)
- Flexible location (remote or NYC office space available)
- Flexible work hours
- 401k with matching contribution
- Parental leave
- Technology equipment
- Additional perks including office / remote work stipend, wellness stipend, farm immersion stipend, professional development stipend, and team retreats
Our values
- Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.
- Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.
- Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.
- Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.
- Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.
