Product Operations
New York City or Remote
Operations /
Full-Time /
Hybrid
About Ambrook
Ambrook's mission is to make sustainability profitable for family-run businesses.
In the face of historic heat waves, drought, flooding, supply chain disruptions, water shortages, and pollution, climate impacts are intensifying across industrial America: from farmers facing crop losses, to truckers navigating fuel volatility, to contractors managing material shortages. Evidence shows sustainable practice upgrades deliver financial returns – from water-efficient irrigation to fuel-efficient fleets – but these changes require significant upfront capital and a clear proof of return-on-investment to owner-operators facing tight cashflows and razor-thin margins already. With data scattered across paper records and outdated systems, operators struggle to forecast whether a practice change will improve their bottom line – let alone prove business health to lenders and other funders.
Ambrook is solving this chicken-and-egg problem by re-architecting the financial data layer of America's independent businesses. We're replacing unruly paperwork and expensive, archaic tools with an affordable accounting, banking and payments platform that helps operators understand their numbers and access capital for sustainable transitions.
Ambrook customers are our economy’s historic backbone and a manifestation of the American Dream. Done right, both financial and environmental sustainability enables these entities to stay independent and resilient in the face of climate-driven volatility.
We’re a Series A startup backed by top investors (Thrive Capital, Homebrew, Designer Fund, BoxGroup, and more) and are looking for early team members who are looking to untangle the knotted intersection between American industry and climate.
Learn more about our mission and what it’s like to work with us.
The opportunity
Ambrook is looking for a jack-of-all-trades individual to expand our product operations, partnerships, and customer success efforts. You will be responsible for ensuring a high quality of customer experience and rigorous internal processes as we build out a large product surface area and grow our customer base over the next few years. You may also be asked to dive into derisking new parts of the business and assist the CEO with strategic business operations and customer discovery.
You’ll report to the CEO, Mackenzie Burnett.
We’re looking for someone who we can count on to…
- Own: Customer success, product feedback, distribution partnerships, compliance
- Teach: Operational excellence, how to effectively translate user insights into product specs
- Learn: Business use cases and pain points of ag stakeholders
- Improve: Customer and community trust, support SLAs, financial services readiness
Within 1 month you'll...
- Learn how to use internal tools and customize them to meet your needs (see stack below).
- Familiarize yourself deeply with our products and customers through our research notes and recording repository.
- Manage inbound support queries across multiple platforms.
- Facilitate amazing producer experiences through customer success work.
- Create documentation or forums that enable customers to succeed with our products.
- Implement products and processes to track the customer journey across multiple channels.
- Collaborate in new feature launches with customers through email and in-app communication and documentation.
Within 3 months you'll...
- Become an expert in the product: Translate customer feedback into product insights and marketing experiments via cross-functional collaborations with Growth, Design, and Engineering teams.
- Adapt testimonials into shareable customer story content to increase industry trust and brand awareness.
- Partner with relevant vendors for product and content distribution, including agribusinesses, financial institutions, academia, and nonprofits.
- Handle any financial services disputes and build a support enablement playbook.
Within 6 months you'll...
- Identify and research market opportunities for new products or partnerships.
- Proactively project manage compliance requirements for an expanding portfolio of financial and sustainability offerings.
- Foster a culture of operational excellence, helping define SLAs and KPIs for the Operations team.
Our Ops Stack
- Retool, Zapier, Google Workspace for internal tooling
- Zendesk, Airtable for customer relationship management
- Zendesk Support, Dialpad, Dovetail, Otter for customer success and customer discovery
- Segment, Google Analytics, Metabase, Data Studio, BigQuery, LogRocket for analytics
- Height, Figma, Miro, Google Docs, GitHub for project management
- Courier, Mailchimp, Mandrill, Twilio, Expo, Typeform for communications
- Sanity for content publishing
Benefits
- Healthcare (medical, vision, dental)
- Flexible location (remote or NYC/SF office spaces available)
- Flexible work hours
- 401k with matching contribution
- Parental leave (8 weeks fully paid)
- Technology equipment
- Additional perks including office / remote work stipend, wellness stipend, farm immersion stipend, professional development stipend, and team retreats.
Read our Ambrook Benefits overview for more details.
Our values
- Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.
- Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.
- Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.
- Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.
- Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.
