B2B Technical Success Manager
Sofia
Customer Service – Customer Success /
Full-time /
Hybrid
At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About the role
As a typical SaaS business, the success of our customers is what makes us successful and we strongly believe that our Technical Customer Success team is a key part of our business.
As a B2B Technical Success Manager, you will play a vital role in enabling our customers to maximise the value they receive from our SaaS product. You'll be the technical authority, strategic advisor, and relationship builder ensuring our customers achieve maximum value from our complex software solutions.
You will be responsible for a pool of international clients and will guide them through the onboarding process, provide training, advice related to their business model, and above all be the advocate of the customer internally in AMPECO.
Read on if you believe that you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.
Your contribution
- Technical Focus:
- Develop deep expertise in our product suite, mastering its features, capabilities, and integrations
- Provide expert guidance, training, and support to enable customers to optimize product utilization
- Understand our clients' business models to identify opportunities for expanded product adoption
- Business Relationships:
- Serve as the main point of contact for business operation related queries, cultivating strong partnerships with customers
- Execute seamless customer onboarding and continuously contribute to improving the onboarding experience
- Manage external and internal commitments, aligning cross-functional teams to meet customer needs
- Advisory Function:
- Actively listen to customer feedback, ensuring requirements are addressed by respective teams
- Advise clients on improving market positioning and maximizing product value
- Identify upsell opportunities by understanding customer pain points and growth objectives
Mush have
- Experience in customer-facing roles in a software company, preferably SaaS product company;
- A proven customer-focused mindset with a track record in building client relationships;
- Tech savvy with ability to learn new software and work with technology;
- Good communication skills and ability to work well with others;
- Excellent personal organisation skills and time management;
- Fluency in English;
- Fluency in French/German/Spanish/Italian or another EU language.
Considered an advantage
- Experience leading online meetings, training sessions, or product demonstrations
- Background in Account Delivery, Consulting, System Integration, or Requirements Gathering
- Skilled in writing software specifications, use cases, and documenting customer requirements
- Knowledge of the eMobility and electric vehicles industry;
What we offer
- Opportunity to join a fast-growing company on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day-off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark and GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.
