Account Manager

Anagram – Customer Success /
Full-time - Remote
About Us
We’re helping eye care providers serve patients without the constraints of vision insurance. Vision plans can strangle how eye care providers run their businesses and the quality of care that they deliver to patients. But we don’t think it has to be that way. 

Fighting for price transparency
We believe vision care should be both profitable for eye care providers and affordable for patients.

Supporting private-pay practices
We’re here for the forty thousand eye care providers across the country who are cutting ties with vision plans.

Moving vision care forward
We’re building innovative technologies that let eye care providers see any patient that walks through their door.

Our software unlocks vision benefits and streamlines payment methods for consumers and eye care providers. Consumers get affordable eyewear and providers can freely run their businesses, without being subject to vision plans’ restrictive policies and products.

Over the past few years, we’ve helped thousands of doctors and millions of patients access vision care more affordable. We are a venture-backed company and the leading software in the vision care industry. 👁️ 🚀

What's in it for you

Anagram is a team of passionate and mission-driven folks with their eyes set on transforming the eye care industry. Anagram’s inaugural product was a solution for processing out-of-network vision plans, now serving thousands of practices. Anagram is expanding its offering to help ECPs sell more materials through a unique new program that passes on savings directly to consumers.

As an Account Manager, you will be joining the team responsible for introducing and implementing Anagram to ECPs and ensuring the adoption, engagement, and health of your book of business. You will work directly with eye care practices to build and manage the relationship and strategically retain and grow revenue from your accounts. Our primary customers are small to mid-sized ECP offices and you will be instrumental in their success using Anagram. 

Our ideal candidate is someone who has experience in the eye care industry; selling or consulting practices on their optical material sales and is driven by Anagram’s mission to move the eye care industry forward.  

Ideal candidate:

    • 4+ years of experience working in the eye-care industry
    • 2-3 years in a customer-facing role; Sales or Account Management for a major vendor or buying group
    • Experience consulting with eye care practices on lens or frame products
    • A natural inclination for relationship building
    • Proven background in maintaining a healthy book of business 
    • Thrive in a high-growth environment and adaptable to change; we’re a startup and things move fast
    • Loves working with a team, raises the bar, and lifts others up with a positive attitude

What you’ll do:

    • Be an ambassador for all things Anagram to the eye care community
    • Build consultative relationships with ECPs and help them implement strategies to improve their practices using Anagram’s software tools
    • Field inbound leads, consult, sell, implement, and grow independent eye care providers
    • Successfully manage a book of business of small to medium independent eye care practices
    • Identify growth opportunities within accounts and own upsell and renewal conversations
    • Deliver and communicate ROI for our clients, throughout the customer lifecycle
    • Interpret user key health indicators, to drive and improve product utilization and adoption
    • Build confidence and trust with our customers to increase customer loyalty
Anagram offers employees:
- Industry-leading compensation including salary and equity ownership
- MacBook, monitor, and all the technologies you need to succeed
- Medical & Dental Insurance
- 401k
- Fast-paced startup environment
-Remote first company

Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to