Member of Client Operations, Settlements
Singapore
Client Operations /
Full-Time - Remote /
Remote
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
As a Member of Anchorage Digital’s Client Operations team, you are responsible for supporting our clients in their daily activities and will play a crucial role in reconciling the activity of various digital assets, ensuring timely settlements, while also implementing strong risk mitigation strategies.
This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will possess strong technical skills, the ability to handle complex tasks, organizational knowledge, and effective communication and influence capabilities. You have a full understanding of the settlement operations, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations, Settlements role:
Technical Skills:
- Execute and oversee the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
- Proficient in utilizing blockchain explorers, trading platforms, and other relevant software/tools to reconcile and monitor the activity of different digital assets.
- Familiarity with accounting principles and procedures related to digital assets, including the ability to reconcile balances and transactions across multiple platforms and wallets.
- Experience with data analysis and reporting tools to generate accurate and meaningful settlement reports for internal stakeholders and clients.
Complexity and Impact of Work:
- Manage the complexities of reconciling and settling transactions involving a wide range of digital assets, including cryptocurrencies, tokenized assets as well as fiat currencies.
- Handle time-sensitive tasks, prioritize competing demands, and meet deadlines to ensure efficient and timely settlements.
- Create internal presentations, reporting, and/or lead projects to enhance internal processes, or contribute to the development of new tasks.
- You are a prolific individual contributor capable of delivering day-to-day results on core tasks autonomously. Manage and control the monitoring of all outstanding settlements.
- Effectively prioritize and triage competing tasks by ensuring accuracy with both Client and Counterparty monitoring tools.
- Gauge risks to the organization and to clients, thoughtfully addressing complicated questions.
Organizational Knowledge:
- Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
- Possess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
- Ensures that knowledge is shared amongst the team and does not position themselves or others as a single point of failure.
- Is familiar with the responsibilities and interests of interdepartmental teams, as well as, fosters collaborative relationships and partnerships to achieve common goals.
Communication and Influence:
- Coach other members of the team as needed, and help identify any shortcomings of current processes.
- You have "executive presence," i.e. confidence and composure interfacing with financial investors and C-level executives.
- Actively contributes to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
- Forges relationships with key partners, specifically in support of the organization's compliance and product departments as well as external counter parties.
- Collaborate effectively with internal stakeholders, such as traders, operations teams, compliance officers, and executives, to resolve settlement-related issues.
You may be a fit for this role if you have:
- Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change
- 3+ years experience supporting the settlement activities of institutional client
- A deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage clients and the goals they have to implement their own strategies
- Experience interfacing with institutional clients in a financial services setting, with an understanding of US Anti-Money Laundering (“AML”) requirements
- An understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)
- A keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced
Although not a requirement, bonus points if:
- Experience in python, SQL, or database querying languages
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
