Call Center Agent - Syracuse, (Central New York)

Syracuse, New York
ARO - Call Center / ISC /
Full-Time /
On-site
Renewal by Andersen of CNY is looking to hire motivated & dynamic Call Center Representatives to join our already amazing team! We are looking for friendly, money-motivated, sales orientated & computer savvy representatives to provide amazing customer service via inbound and outbound calls. This job reports to our Syracuse, NY office five days a week and being IN OFFICE is required - this not a remote position.
 
WHO WE ARE | THE COMPANY
Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. We are united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner experience.

SCHEDULE | PAY
· We have agents available between 10:30am – 7:00 pm, Monday – Friday; and 930 am – 2pm on Saturdays. We do require all agents to work one Saturday a month.
· Our base pay is $17/hr, but a portion of your income is from our bonuses and incentives program! Based on performance, our current employees earn an extra $250 - $800 per month! (Up to $22 + /hr!)
· Pay is biweekly.

WHY OUR CALL CENTER REPRESENTATIVES LOVE RENEWAL BY ANDERSEN:
·      Uncapped Bonus opportunities!!!
·      Competitive benefits package (medical, dental, 401k plan, and more!)
·      High-end, industry-leading products backed with an unmatched warranty.
·      Reputable & stable company - we’ve been around for over 100 years!
·      Great team comradery and fun work environment!
·      Paid holidays and vacation!
 
JOB RESPONSIBILITIES:
·      Being in office (not a remote position)
·      Convert both inbound and outbound phone calls into qualified sales appointments
·      Deliver Signature Service in daily tasks and interactions both internally and externally
·      Communicate with prospective customers using the company prescribed methodology
·      Utilizing software, databases, scripts, and tools appropriately
·      Understanding and striving to meet or exceed call center metrics
·      Taking part in training to expand knowledge of company and position
·      Adhering to all company policies and procedure
·      Act as ‘Voice of Renewal by Andersen’ and communicate with all team members, customers, and prospective customers respectfully and tactfully
·      Ensure all appointment notes reflect the conversation that was had with the homeowner and the notes are clear for lead management to assume responsibility over the scheduled appointment
 
 
WHAT YOU BRING | THE PERSON
·      High School Diploma or equivalent required
·      2+ years' prior experience working in a call center or inside sales
·      Exceptional customer service, active listening, and verbal communication skills
·      Professional phone voice with proficiency with computers, especially with CRM software, and strong typing skills
·      Strong time management skills/adaptability and accountability/must be a team player
·      A positive attitude and a polite and professional demeanor

 
BENEFITS:
-Medical/Dental/Vision/STD, LTD, Life Insurance
-Employee Wellness Programs
-Health Savings Account contributions
-Paid holidays plus PTO
-401(k) plan & matching contributions
-Professional development
-A culture that supports work-life balance
-An environment where collaboration is key
-Volunteer opportunities – on company time
-Environmentally conscious business decisions
-10,000+ employees and career opportunities nationwide

By applying to Renewal by Andersen of CNY you will have opted into receiving text messaging for recruiting purposes.
$17 - $22 an hour