Inside Sale Center Representative - Portland, OR

Portland, Oregon
ARO - Call Center / ISC /
Full-Time /
On-site
RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America. 
 
WHAT YOU'LL BE DOING | THE ROLE
Your core responsibility is to book appointments with prospective customers through both inbound and outbound calls. This includes following a script, overcoming objections, making a human connection, and ensuring good, quality sales appointments for our in-home Design Consultants. Convert both inbound and outbound phone calls into qualified sales appointments and communicate with prospective customers using the company prescribed methodology.
·       Serve as the main point of contact for inbound calls from homeowners seeking our services, providing and professional and informative assistance.
·       Make outbound calls to from internal database to potential customers. Cold calls are not allowed. No cold calls allowed.
·       Coordinate and schedule appointments with customers.
·       Navigate through various software programs and maintain accurate records of customer interactions.
·       Receive and implement real time/in-person feedback and direction from supervisor to ensure customer service quality is met.
·       Identify heightened customer calls and escalate in real time to supervisor appropriately.
·       Participate in onsite, ongoing hands-on training sessions and implement new strategies and skills.
·       Responsible for working collaboratively across the team to allow for faster problem solving and knowledge sharing. 
 
SCHEDULE | PAY
This position requires someone comfortably connecting with people. You will be responsible for booking meetings each day as well as making high volume calls. As for hours, shifts are full time at 40 hours, and everyone works one weekend day. Sunday-Thursday and Tuesday-Saturday. We are open 8:00 AM to 8:00 PM.

Our base pay is $18/hr but a portion of your income is from our bonuses and incentive program! The bonus program will be discussed in your last round interview.

WHAT YOU BRING | THE PERSON
- Being in office (not a remote position) with reliable transportation and valid drivers license
- 1+ Years experience working in a fast-paced sales or customer service environment, can be in person or over the phone.
- High School Diploma or equivalent required
- Exceptional customer service, active listening, and verbal communication skills
- Professional phone voice with proficiency with computers, especially with CRM software, and strong typing skills
- A positive attitude with the ability to multi-task and collaborate effectively as a team member. 

 BENEFITS:
-Medical/Dental/Vision, Employee Wellness Programs-Health Savings Account contributions. Paid holidays plus PTO, Professional development and culture that supports work-life balance, an environment where collaboration is key-Volunteer opportunities on company time. Environmentally conscious business decisions, 10,000+ employees and career opportunities nationwide.
 
WHO WE ARE | THE COMPANY
Renewal by Andersen is the full-service window replacement division of 120-year old Andersen Corporation, the most trusted family of window brands in North America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America
 
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).