Call Center Agent - Davenport, IA (Quad Cities) ISC

Davenport, IA
ARO - Call Center / ISC /
Full-Time /
On-site
RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America. 
 
WHAT YOU'LL BE DOING | THE ROLE
Your core responsibility is to book appointments with prospective customers through both inbound and outbound calls. This includes following a script, overcoming objections, making a human connection, and ensuring good, quality sales appointments for our in-home Design Consultants. Convert both inbound and outbound phone calls into qualified sales appointments and communicate with prospective customers using the company prescribed methodology.
 
SCHEDULE | PAY
This position requires someone comfortably connecting with people. You will be responsible for booking meetings each day as well as making high volume calls. As for hours, we have agents available between 7 am – 7 pm, Monday – Friday; 9 am – 4 pm on Saturdays; and 930 am – 2pm on Sundays. During training, you will work 9 – 4 on your first day and then 8 – 4 the remaining training dates, Monday – Friday.

Our base pay is $14.50/hr but a portion of your income is from our bonuses and incentive program! Depending on your performance, you could earn an extra $250 - $800 per month! (biweekly payments). During training you will be paid $16/hr. 

WHAT YOU BRING | THE PERSON
- Being in office (not a remote position) with reliable transportation and valid drivers license
- 2+ Years experience working in a fast-paced sales or customer service environment, can be in person or over the phone.
- High School Diploma or equivalent required
- Exceptional customer service, active listening, and verbal communication skills
- Professional phone voice with proficiency with computers, especially with CRM software, and strong typing skills
- A positive attitude with the ability to multi-task and collaborate effectively as a team member. 

 BENEFITS:
-Medical/Dental/Vision, Employee Wellness Programs-Health Savings Account contributions. Paid holidays plus PTO, Professional development and culture that supports work-life balance, an environment where collaboration is key-Volunteer opportunities on company time. Environmentally conscious business decisions, 10,000+ employees and career opportunities nationwide.
 
WHO WE ARE | THE COMPANY
Renewal by Andersen is the full-service window replacement division of 120-year old Andersen Corporation, the most trusted family of window brands in North America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America
 
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).