Social Media Team Lead Assistant
Office: Provo, UT
Support /
Full-Time /
Hybrid
Who We Are
Angel Studios is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects-- The Sound of Freedom and Dry Bar Comedy --have earned billions of views around the world. Learn more at Angel.com
We’re looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:
Join us and be part of stories that matter.
Job Summary:
We are seeking a detail-oriented and proactive Team Lead Assistant to oversee a team of moderators responsible for managing user-generated content across our social media platforms. This role requires strong leadership skills, a deep understanding of social media trends, and the ability to enforce community guidelines while fostering a positive online environment.
Key Responsibilities
- Team Leadership & Management:
- Help the Team Lead train and support a team of social media comment moderators.
- Moderation & Content Oversight:
- Review and moderate user-generated content (comments, replies, messages) based on community guidelines.
- Ensure timely and consistent enforcement of platform policies, removing harmful or inappropriate content.
- Handle escalations in the Pending folder, resolving sensitive or complex moderation issues. You will need to be willing to seek out information.
- Create and manage resources of information for the comment moderation team (help center articles, saved replies, etc.)
- Work closely with internal teams (marketing, PR, legal) to align moderation strategies with company policies. Attend meetings as assigned by Team Lead.
- Crisis & Reputation Management
- :Respond quickly to trending issues, misinformation, and potential PR risks.
- Collaborate with the Team Lead to manage crisis situations.
- Assist the Team Lead with implementing and refining moderation strategies to safeguard brand reputation.
Requirements
- Experience: Solid understanding of content moderation, social media, or a similar role; with a good understanding of leadership responsibilities.
- Skills:
- Strong communication and conflict resolution skills.
- Familiarity with social media platforms (Facebook, Instagram, Twitter, TikTok, YouTube, LinkedIn, Reddit, etc.).
- Ability to analyze data and identify trends in user interactions.
- Comfortable handling sensitive or potentially offensive content.
- Proficiency in using moderation tools and AI-assisted moderation platforms.
- Education: Bachelor’s degree in Communications, Media Studies, Marketing, or a related field (preferred but not required).
- Availability: Flexible to work evenings, weekends, or holidays as needed.
$16 - $18 an hour
Commensurate with experience and scope of responsibility.
Angel is an Equal Opportunity Employer:
At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
