Startup Operations Specialist

San Francisco, CA / New York City, NY / Washington, D.C.
AngelList – Product & Operations /
Full Time /
Hybrid
About AngelList:

We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building. 

AngelList is the nexus of venture capital and the startup community. We support over $14B+ in assets under management. We’ve driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList.

While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.

About the Role:

As a Startup Operations Specialist, you will undertake all activities required to support companies who are using the products built for companies on AngelList, including AngelList Equity and Roll Up Vehicles. Externally, you will be a subject matter expert on our products. Internally, you will manage customer requests, working with our sales, legal, and engineering teams. This is a fast-paced role with the opportunity to collaborate with key players in the venture ecosystem.

While you do not need previous financial or investment experience or context, passion for the startup and VC ecosystem is a must.

We are looking for detail-oriented, organized self-starters who will provide exceptional service for our customers, often-times behind the scenes, by making their experience using our platform seamless.

You will:

    • Directly support our customers on a daily basis, in our inbox and support workflows
    • Work on a broad range of operational workflows and project initiatives for founder-facing products
    • Build deep expertise in the universe of venture-backed startup transactions while wielding + honing your skills as an operator.
    • Project manage signature processes with companies and investors.
    • Coordinate onboardings onto our software platform. 
    • Conduct fraud checks & record investment data.

You have:

    • A deep love of startups and a passion for understanding the infrastructure of venture finance
    • 2+ years in a product support or operations role, ideally at a FinTech company
    • (Nice to have) 1+ years in a sales role, ideally at a FinTech company
    • Superb attention to detail — you need to be able to catch the edge case every time
If you don’t tick every box above, we’d still encourage you to apply. We’re building a diverse team whose skills balance and complement one another.

AngelList has offices in two hub cities: San Francisco and New York City that you can choose to work from. We’re focused on hiring within these hubs and people within 1 hour travel distance of the hub offices are expected to come into the office twice per week. From time to time, we will make rare exceptions for new hires if they need to be fully remote.

Benefits: We support our employees in their lives both inside and outside of work.
* See additional detail on our benefits here: https://angell.ist/venture-benefits
* Learn about our Funders & Founders Program here: https://join.angellist.com/

Learn more about what AngelList has accomplished by checking out some recent things we’ve published over the last six months: AngelList Confidential 2023

AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.