IT Support Engineer

Sydney, Australia
IT /
Full-time /
As part of IT, you'll be a solution integrator who helps build effective technology environments for our stakeholders.

Why join us?
💜  Do work that matters. We’re pioneering AI software that will help diagnose medical images and raise the standard of healthcare for millions of people every day. 
🌏  Well-funded and global. has a global presence across APAC, EU and US regions. We’re backed by I-MED radiology and (raised Australia’s largest Series B of $129m in 2021).
🌟 Work with a bunch of awesome, genuine people who are passionate about what they do.
💻  Flexible and remote-friendly working
🚀 Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.  
🌱 Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $1000 personal L&D budget, access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career. 
🙌  Generous parental support including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing.  
🌈  Do your best work and have fun doing it with unlimited well-being leave, monthly meditations, inclusive team events, and lots more!

About your role

Note: We are remote first company however given hardware support will be required you will be required to come to our Sydney office at least 2-3 day p/week and some out of hours support and meetings may be required. 

As’s growth plan is becoming more sophisticated through joint ventures and new product launches, we are in the midst of experiencing exciting challenges we have never had to solve before. With scale comes new problems to solve, and so you are not just thinking about what we need to do now – you are dreaming about what will look like years from now and building processes that will enable us to get there.

Reporting to our Head of IT, your role as IT Support Engineer at Harrison AI is an opportunity to do hands-on technical work within our Information Technology (IT) department. As part of our shared function providing support to our growing global ventures at Annalise AI and Franklin AI.

The key focus of your role lies in providing end user support, administration functions around hardware, software, and cloud SaaS applications. You will drive continuous improvement, build relationships and be an advocate for change. As part of our global IT team, you’ll enjoy working in a fun, fast-paced and early growth culture.

As we scale and grow globally our systems and platforms need to scale with us, the role encompasses many systems implementation, migration and consolidations, with a key focus on agile project delivery. The team runs fast in 3 week sprints and is always able to deliver at it’s best. We hope you enjoy the speed! 

You will be solutions focused and support our teams across multiple divisions and contributing towards our goal of creating meaningful products that will positively impact patient lives at scale around the world. 

What you'll do

    • Provide Level 1 & 2 support via phone/email/Slack & portal to user queries regarding User’s Desktop setups; including Windows, macOS, Linux laptops,
    • Provide on-site and remote support to local and international users (on demand),
    • Application support such as Atlassian, Office 365, SharePoint, Mimecast, 1Password and other applications within the business,
    • Contribute towards a continuous improvement culture, removing obstacles and identifying potential for service delivery, business and process improvements,
    • Take remediation actions in response to errors, problems, service requests and incidents,
    • Administer SaaS application access permissions and authorisations, including escalation and issue management,
    • Security first approach across all systems,
    • Educate internal customers on applications and systems,
    • Facilitate Employee Onboarding and Offboarding experience including asset management/ procurement, user account and group management as well as coordinating logistics for end user devices,
    • Remote and local hardware support, and
    • Ticket Management using our ITSM tools.

Your skills and experience

    • Previous experience in a similar IT Support role, supporting mixed operating systems including Linux, MacOS and Windows,
    • Previous experience working in a cloud first technology environment,
    • Strong understanding of Microsoft 365 ecosystem, including Sharepoint, OneDrive, and Exchange Online,
    • Experience with Azure Entra ID,
    • Excellent problem and conflict resolution skills with ability to liaise effectively with all levels of stakeholders,
    • Capacity to work with minimal supervision and ability to manage own time effectively,
    • Excellent team and collaboration skills, and 
    • Ability to deal with ambiguity in a fast paced rapidly evolving environment.

Nice to have skills (but not essential)

    • Knowledge of cyber security principles,
    • Experience automating common admin tasks, and
    • Tertiary qualified in a relevant IT related field and/or relevant work experience.
What we’re about 
We're problem solvers, redefining what’s possible in medical imaging through AI Technology. Our mission is to raise the standard of healthcare for millions of patients every day.

Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do. was formed in early 2020 through a unique partnership between and Australia's largest medical imaging service provider, I-MED Radiology Network. Since then, we’ve scaled rapidly to over 200 employees worldwide and we’re focused on creating AI solutions that help radiologists diagnose medical images.

Our first product, the world's most comprehensive AI clinical decision-support solution for chest x-rays, is already in use by 1 in 4 radiologists in Australia and rolling out to hundreds more. This solution is capable of detecting 124 findings and was recently featured in peer-reviewed publication, Lancet Digital Health journal. 

And we’re just getting started.  

Help us shape the future of AI in medical imaging. And most importantly, help us make a real difference in people’s lives.   

What’s next?
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage of our hiring process, just contact us at accommodations: We look forward to hearing from you.