Director, Hosting/ DevOps

Remote /
Engineering – Engineering /
Full-time
In a world where it’s never been harder for brands to capture and keep customers, experience is everything. An independent, global marketing agency, Ansira believes designing relevant, persuasive experiences for all the right moments is the only way to strengthen relationships, cultivate brand loyalists, and assure profitable growth. That’s why Ansira arms brands and their sales partners with solutions to make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation. For more information, visit Ansira.com or LinkedIn.

The Director will be building a new department that is responsible for all infrastructure, dev ops and operational activities related to about 100 publicly facing web applications.  The web applications are built using Microsoft, ColdFusion, and open source technology stacks running on MS Windows servers.  The ideal candidate will build strong relationships with peers and other stakeholders, drive smooth operations of our web applications, task automation, and drive incremental technical improvements to our existing environment.  This role functions as a key interface between business leaders, product managers and software engineers to advance the company’s objective to have industry leading proprietary applications to support our professional services and operations teams.

What you will do:

    • Provide enterprise-wide leadership for the hosting function for Ansira’s web properties for both the Digital Consultancy and Channel Partner Management business units
    • Develop and keep evergreen technology roadmaps for Hosting technologies and tooling
    • Articulate decision-making criteria for selection of cloud platforms and their components
    • Participate and drive initiatives to migrate on-premise applications to Azure and AWS
    • Exercise broadly delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations
    • Liaise with and coordinate work with internal and external dependencies and stakeholders, including software architects/technical leads and product owners
    • Provides process improvement recommendations based on best practices and industry standards
    • Seek to empower engineering, QA, and product team with self-service automation
    • Inspire and excite people internally in Ansira around a vision and plan to achieve it
    • Pay attention to security best practices across all dev ops, operations and infrastructure; “ilities” – quality, stability, productivity, scalability, usability, reliability, maintainability
    • Cost optimization of infrastructure costs
    • Identify trending gaps or issues in day-to-day performance of all website applications and components hosted by Ansira including by active monitoring, alert management, reporting, and process reviews
    • Managerial oversight for change management and emergency responses – responsible for managing overall escalation processes and notification to stakeholders when necessary
    • Help troubleshoot issues as they arise and engage with the appropriate experts to minimize downtime
    • Create and monitor hosting budget
    • Create project plans, with goals and objects and decomposing the project into a work breakdown structure, milestones and tasks that are estimateable and trackable.
    • Be responsible for selection and operation of devops, operations and monitor tools
    • Manage the hosting team, motivating them to high performance levels
    • Plan and execute on skills development for hosting team
    • Implement team goals and objectives
    • Assume a high level of ownership of all work performed by members of their team
    • Inspire and motivate team members
    • Help troubleshoot issues as they arise and engage with the appropriate experts to minimize downtime (or something with similar meaning).
    • Build and promote a positive working environment
    • Show flexibility to respond to the changing needs of the business
    • Work well under pressure, remain flexible, and stay positive & focused during times of change
    • Gain enough business knowledge to be able to actively participate in clarifying hosting solutions for business needs
    • Actively contribute to the process of continual improvement, regarding self, team, and systems
    • Manage people and development of people's skills and career growth
    • Effectively manage team members in line with company policies and procedures, including performance, development, disciplinary and conflict resolution with effective feedback

Experience/ Background:

    • Possess expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools
    • Management of Windows-based on-premise application hosting
    • Management of Azure and AWS application hosting, both Windows and Linux-based
    • Possess high level understanding in the areas of web application programming, software architectures, API, databases, and system design
    • Work within agile development processes and tools such as JIRA to manage workloads
    • Management of remote workforce
    • Java/JVM knowledge along with settings that can affect performance. (ColdFusion specifically)
    • A track record as a coach, mentor, and developer of talent
    • An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail
    • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
    • Demonstrated ability in people management, strategic planning, risk management, change management, and project management
    • Excellent written and communications skills
    • Solid organizational skills including attention to detail and multi-tasking
    • Strong working knowledge of Microsoft Excel and Word. 
We are a culture of passionate, collaborative and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.