Manager – Payroll Processing


The Manager – Payroll Processing is the senior payroll delivery manager at HBC India.  This position is responsible for all aspects of service delivery by the HBC India team in support of the end-to-end Payroll process.  This role will be the “face” of the HBC India Payroll processing team, and must demonstrate a high degree of customer orientation to meet the needs of internal “customers / business partners” with the onshore Finance team, e.g. HR.  The incumbent will be responsible for the overall quality of service delivery for payroll processing organization, including acting as an escalation point to resolve and correct any issues / concerns raised by the onshore Finance teams. This role will also form an integral part of the HBC India Finance team in providing insights into building out a successful HBC GIC.
The position will provide management and oversight over the payroll processing activities performed by HBC India including Payroll processing, reporting and accounting. 

Primary Role responsibilities include:

    • Act as principal day-to-day contact for the onshore payroll teams, including acting as escalation point for any issues requiring resolution
    • Oversight / supervision of payroll processing activities performed by the offshore team
    • Achieve daily payroll processing requirements
    • Ensure adherence to Payroll and HR policies, internal control and audit requirements, and service standards at all times
    • Effectively plan, prioritize and execute everyday floor operations
    • Consistently monitor key performance parameters of the process and identify and implement new ways to improve the quality of work as well as the means of working on processes
    • Interact with Internal / External auditors as required
    • Analyze and research all discrepancies/exceptions in the process
    • Effectively plan, prioritize and execute everyday floor operations
    • Ensure all required period end close activities are completed according to the close schedule
    • Review accounting entries / month end account reconciliations as part of period end close activities
    • Ensure all payroll reports / analysis are completed accurately and in accordance with service standards
    • Completes operational requirements by scheduling and assigning employees; following up on work results.
    • Respond to queries from onshore payroll team, Finance, HR or other business stakeholders
    • Support, as required, any government audits or requests for information 

People Management Responsibilities

    • Support the recruitment effort in building a high performing team.
    • Collaborates with internal and external stakeholders to enable the GIC to succeed as well as build the employer brand in the community.
    • Trains, coaches, mentors and directs the work of direct reports.
    • Sets clear objectives for team members based on capacity and specialization.
    • Identifies, grooms, rewards and develops high performing team members as future leaders.
    • Resolves escalated conflicts and grievances as necessary.
    • Develop and implement strategies to retain talent.
    • Adhere to all HBC HR policies and programs for HBC India Associates

Professional Qualifications

    • Strong financial aptitude with Min 10 years of work experience in Corporate Finance with MNCs/GICs, with preference to Retail industry and 10+ years’ experience with North American payroll (US / Canada)
    • Extensive knowledge of laws/regulations related to the processing of North American payrolls.
    • Min 5 years supervisory / people management experience
    • Experience Oracle payroll / ERP (Oracle Fusion Preferred)
    • Strong proficiency in Microsoft office suite (Word, PowerPoint, Excel)
    • Six Sigma certification or equivalent process improvement methodology required  (Black belt preferred)
    • Demonstrated expertise in design and implementation of financial processes and technology
    • Demonstrated success in Leading and managing teams and directing multi-functional business units
    • Strong working experience in Payroll processes including involvement with the following: time capture, gross-to-net calculation, deductions & remittances, payroll taxation and payroll reporting

The Company is one of the fastest-growing department store retailers in the world, based on its successful formula of driving the performance of high quality stores and their all-channel offerings, unlocking the value of real estate holdings and growing through acquisitions. Founded in 1670, it is the oldest company in North America. Its portfolio today includes ten banners, in formats ranging from luxury to better department stores to off price fashion shopping destinations, with more than 460 stores and 66,000 employees around the world.
The company is in process of setting up a GIC in Bangalore to focus on Technology, IT Infrastructure & Global Finance competencies. The GIC will be involved in cutting edge work and has a very exciting growth plan in the near future.