Manager - Vendor Relations


Manager – Vendor Relations:  
Role Profile 
Company Description 
Hudson’s Bay Corp (HBC) is coming to India! We are in the process of setting up a wholly owned, integrated Global In-House Center, (GIC), in Bangalore to build a corporate team who will play an important role as HBC executes its strategic plan. This center will house approximately 450 highly talented individuals in the first two years and the office has potential to expand as the business grows. We will begin to build our team in Bangalore focused on Information Technology, Information Security, Finance and Accounting, and may then scale the operations to build capabilities in various other functions. 
Hudson’s Bay Company is one of the fastest-growing department store retailers in the world. In North America, HBC’s leading banners include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC’s banners include GALERIA Kaufhof (the largest department store group in Germany), Galeria INNO (Belgium’s only department store group), and Sportarena. At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.   
Location: HBC, Bangalore 
Reporting Relationships: 
The Manager- Vendor Relations is a Management role within the HBC India Procureto-Pay team reporting to the Director, Procue-to-Pay 
Major Responsibilities 
The HBC India Vendor Relations team acts as the first point of contact for vendor queries for all vendor types (Merchandise, Expense, Capital) regarding any issues they have related to Accounts Payable. The Manager Vendor Relations is responsible for all aspects of service delivery by the HBC team in support of the company’s Vendor Relations processes. This role must demonstrate a high degree of customer orientation to meet the needs of internal “customers / business partners”. The incumbent will be responsible for the effective management of the Vendor Relations team.  
Primary Role responsibilities include:  
 Oversee team responsible for Vendor Relations activities in a timely manner and in full compliance with HBC policies and procedures  Achieve daily processing targets 
 Ensure adherence to Procure-to-Pay and Financial policies, internal controls and audit requirements, and service standards at all times  Analyze and research all discrepancies/exceptions in the process  Consistently monitor key performance parameters of the process and identify and implement new ways to improve the quality of work as well as work processes  Manage vendor inquiry/resolution backlog and expedite processing as required  Work with onshore team to resolve issues impacting the response to vendor requests / queries  Manage HBC India resources to support Vendor Relations activities including:  Logging Vendor inquiries / requests in HBC Vendor Relations ticketing solution  Ensure inquiries are forwarded appropriately for resolution   Track status of tickets and provide regular reporting on ticket resolution  Work with appropriate Procure-to-Pay teams (onshore / offshore) to resolve issues impacting the timeliness of ticket resolution or process backlogs  Support effort in building a high performing team and implement strategies to retain talent  Trains, coaches, mentors and directs the work of direct reports 
Personal Characteristics 
The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines. 
Professional Qualifications 
 Strong financial aptitude with minimum 10 years of work experience in Corporate Finance with MNCs/GICs, with preference to Retail industry focused on Payables and Vendor Relations (Call Center) functions  Demonstrated experience in a vendor call center environment  Minimum 5 years supervisory / people management experience  Experience in Oracle ERP (Oracle Fusion Preferred) and Call Center solutions (Service Now preferred)  Strong proficiency in Microsoft office suite (Word, PowerPoint, Excel)  Six Sigma certification or equivalent process improvement methodology (Black belt preferred)  Demonstrated expertise in design and implementation of financial processes and technology   Demonstrated success in leading and directing multi-functional business units  Strong working experience in Vendor Relations processes 
Educational Credentials 
B. Com (Mandatory) or MBA Finance (preferred) Chartered Accountant 
Office Hours 
This role will be expected to work a “North American” shift pattern, approximately 4PM – 2AM IST