Customer Experience Agent
Medellin, Colombia
Customer Success – CX /
Contractor /
Remote
About AnyRoad
AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.
AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.
The Role
AnyRoad is a rapidly growing experiential marketing startup, backed by the world’s leading investment firms (A16Z, Blackrock), that works with some of the largest brands in the world. We are looking for a Customer Experience Agent to support our team. Your primary responsibility is to provide exceptional support to our customers. This involves responding promptly and professionally to inquiries via email and chat, ensuring a high level of customer satisfaction. You’ll need excellent communication skills to effectively address customer concerns and questions. You will play a vital role in maintaining high customer satisfaction levels and contributing to the company’s success through excellent service and support.
Please note this is a contract position and the working hours will be 1-9pm EST with some weekends required.
What You'll Do:
- Respond to customer inquiries/escalations through live chat and email
- Process requests from all clients in a timely manner, communicating quickly and accurately
- Turn challenges into opportunities, ensuring even the toughest interactions end with positivity
- Be an advocate and the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset
- Collaborate using tools like CRM (Salesforce), Slack, Zendesk and Intercom
What You'll Bring:
- 1+ years of experience in a customer support environment
- Excellent verbal and written communication skills
- Exceptional people skills with customer support experience
- Ability to work independently and in a team environment
- Excellent organization and time management skills
- Strong computer and technical skills. Experience working with Google Suite and a Helpdesk system such as Zendesk, Intercom
The Ideal Candidate Is:
- Comfortable working in a fast-paced, collaborative team environment
- Able to self-direct, multi-task, prioritize assignments efficiently, meet deadlines, and has strong time management skills
- A creative and critical thinker, an effective problem solver, and demonstrates a desire to learn
- Flexible and adaptable, with a strong work ethic and sense of personal accountability
Why Join Us?
- Ground-floor opportunity at a fast-growing company in which you’ll immediately and directly impact the company’s future.
- We are a small, talented, and agile team working hard to define a new product category and having fun doing it.
- Diversity and inclusion are integral to our company's values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.
- Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.
- We are a leader in our space and work with some of the world’s leading brands.
- Competitive salary, equity, benefits, and perks.
- Hybrid & remote work environments. We have offices in the US and a presence across EMEA, including an office in Greece.
- Emphasis on growth and opportunities for learning and development.
Our Commitment to Diversity & Inclusion
AnyRoad is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify people@anyroad.com for support.
