Coordinator, Resident Services
Phoenix, AZ
Resident Services – Strategic Initiatives Division /
Full time /
On-site
**PLEASE READ THE IMPORTANT DETAILS SECTION BELOW BEFORE APPLYING.**
The Coordinator, Resident Services (CRS) will be responsible for excellence in executing the service plan of Apartment Life’s (AL) onsite program. This leader will be passionate about the vision and mission of AL and the desires of its partners to help residents navigate various social needs and crises which can include Financial Assistance, Food Assistance, Unemployment, Youth Programming, or seeking rent relief and career counseling.
This full-time position will report to the region’s Program Management leader and work closely with the on-site management team. The CRS will impact the lives of residents by providing the support, programming, needs assistance, and resources needed to achieve stability for individuals and families living in the communities.
Specifically, the CRS will work with their Apartment Life supervisor to create a monthly program schedule for the community. The program will balance between one-on-one meetings, can include youth programming, workshops/classes for adults and youth, time to meet with residents one on one, and community activities.
Important Details:
- This role is available in July 2024.
- The role is full-time serving two communities for 40 hours per week (day time and week day hours required). One community is located in Mesa, AZ and the other is 30 minutes west in near Ahwatukee in Phoenix, AZ
- The position is considered Offsite meaning that they will work at the communities but they will NOT need to live at the communities they serve and they will be paid hourly. If housing is needed, a housing allowance to live onsite is negotiable.
- The coordinator will plan and host after school Kid's Club 5 days/week split between the two communities. Kids Club activity plans are provided by Apartment Life but we encourage your creativity!
- The coordinator will provide daily office presence to support on-site team and help navigate resident needs.
- The coordinator will also work with their AL supervisor to create a monthly program schedule.
- The coordinator is welcome to partner with local churches and community organizations to assist.
- You may see a place where you can provide a link to a Linked-In profile, resume, or cover letter. For this position with Apartment Life, you are welcome to submit those, but it is not required!
- Near the top of the application where it says, "Current Company," if you attend a local church, share the name of your church there. Or, you can share where you work.
SERVICE COORDINATION -- To ensure programs flourish in excellence, the Coordinator of Resident Services will:
- Create a monthly calendar to include consistent Youth programming, as well as monthly adult and family events.
- Coordinate with corporate, government, and non-profit partners to deliver quality programs tailored to the unique needs of each community if needed.
- Personally oversee each activity and ensure they run as planned.
- Communicate effectively and regularly with the onsite staff.
- Meet virtually on a weekly basis with AL supervisor to discuss programs, goals, and service implementation.
- Report activity and impact each month.
STEWARDSHIP -- Stewardship is a principle that speaks into every facet of this position. Coordinators have the privilege of working with other non-profits, city initiatives, the local church, and like-minded businesses to carry out the resident service plan. The coordinator has core responsibilities that help steward the relationships we have been entrusted with. These include:
- Ensuring Apartment Life's core values are at the center of decision-making.
- Viewing their individual goals as part of the common regional goals in recruiting, growth, people impact, client relationships, operations, and strategizing on how to be an active part in making the overall goal a reality.
- Ensuring their administration time is consistent and effective and understanding that their individual tasks impact the work of others and how our clients and partners perceive value.
- Coordinators are also required to steward resident relationships, money, access to clubrooms, and many other aspects of the program with excellence. It is imperative that Coordinators act with utmost integrity in every area.
BACKGROUND, EXPERIENCE, AND EDUCATION
- Experience in outreach; social work and/or ministry preferred.
- Experience serving low-income populations and/or in social impact is a plus.
- Bilingual (Spanish) preferred but not required.
- Ability to work with local charities, food banks, and research unemployment resources.
- Ability to provide after-hours service as needed (will be able to plan in advance).
- Ability to commit 1 year (the role is long term, but we ask for an initial commitment as we believe building trust and relationship with residents is crucial for success)
- Bachelor's degree preferred (social work or related field), but not required.
COMPETENCE - The skills necessary to execute the requirements of this role are:
- Communication skills (verbal/written)
- Event planning skills, including administration
- Networking skills
- Time-management/organization
- Conflict resolution
- Professionalism
- Tech/computer skills
- Multidisciplinary communication
Coordinators Must:
- Be 18 years of age or older.
- Be legally eligible to work in the United States (at least one coordinator if serving as a team).
- Have basic fluency in English to compose marketing elements for the community and required reports for the property management company (at least one coordinator if serving as a team).
- Possess a current driver’s license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors.
- Be physically able to use stairs, bend, sit, stand, stoop, carry up to 25 pounds (at least one coordinator if serving as a team).
- Due to the responsibilities of the role, including access to apartment community information and resources, property funds for events, and the potential for interacting with children, all coordinators must have the ability to pass a criminal background check in compliance with federal, state, and local law.
- Have the availability to commit weekly hours to perform job responsibilities.
- Be able to make the minimum of a one-year term commitment to serving in the apartment community.
