This role supports Verisys by playing a critical role in building and maintaining relationships with Verisys clients and partners, while serving as a player-coach for other Account Managers within a specified market. Our ideal candidate will have experience building and expanding business partnerships, have a depth of understanding inside of the healthcare market where they manage accounts, and be able to identify new opportunities for growth where our products and services could add value to an existing relationship, while supporting their market team members in leveraging best practices in partnership expansions and relationship building. As a Senior Strategic Account Manager-Market Lead, you will represent our company and interact with key clients and partners, as well as support the other market account managers in their own professional growth. You will be accountable for managing the client relationships assigned to you, as well as any team members reporting to you within your market, in a manner that represents the brand and reputation for excellence maintained by Verisys today.

Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA  

* Customer Relationship Management

* Leverage internal teams and processes to provide timely, accurate and

comprehensive responses to customer inquiry and resolution to customer issues

or concerns

* Manage and complete quarterly and annual business reviews virtually and/or in

person with clients

* Work closely with Verisys partners and channels to identify new shared growth

opportunities and ensuring support of existing shared clients and ventures

* Prioritize and escalate client technical enhancement requests and/or issues

* Manage the contract renewal process for assigned accounts

* Manage customer enhancement and contract expansion requests

* Manage strategic client growth to ensure best practices and best product fit for

key clients within assigned market

* Manage client forecast and growth expectations with the business teams

* Identify opportunities for growth within assigned clients and market and feed this

information through the appropriate sales and contracting channels

* Identify areas for product improvement for assigned customers/market and feed

this information through the appropriate product feedback channels

* Meet all client contract SLA expectations response times and accuracy in

information provided, as well as provide SLA reporting, where needed for

strategic clients and management of these accounts

* Become an expert on the use cases, regulatory and standard-setting organization

compliance requirements, and industry trends for the assigned clients and

market

* Assist in the Sales and Implementation processes and work closely with these

teams to create seamless transitions, consistent expectations and exceptional

client experience at all points of the customer relationship

* 5 years account management, Medicaid administration, or healthcare screening &

credentialing experience

* Experience managing clients, business partners and/or vendors at both the business

owner and leadership levels

* Exceptional written and verbal communication

* Experience supporting contracting processes (renewals, addendums, amendments)

* Possess a strong work ethic and team player mentality

* Bachelor's Degree or higher in related field

* 5 years account management experience

* Experience managing clients at both the business owner and executive levels

* Experience supporting contracting processes (renewals, addendums, amendments)

* Type Speed 30 WPM

* Health care industry or technical account management background

* Experience within the healthcare background screening, Medicaid MMIS, or credentialing

sector

* Exceptional knowledge of Microsoft Office Suite (Microsoft Word, Excel, PowerPoint)

* Google Suite expertise (Docs, Sheets, Slides, Drive)

* Exceptional knowledge of all Verisys products and internal processes

* Amazing medical, dental, and vision plans

* Generous Paid Time Off

* 11 Company Paid Holidays per year

* Short-Term and Long-term Disability & company paid Life Insurance

* 401(k) Plan with generous Company Match (100% vesting from day 1)

* Tuition Reimbursement Program

Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.