Insurance Advisor, Sales & Service (RIBO)
British Columbia
Agency – Sales & Service /
Remote, Full-time Permanent /
Remote
About Apollo
APOLLO is Canada’s largest digital-first insurance company. Our platform launched in 2019 and offers the largest selection of insurance for Canadian tenants and small businesses. We reduce what is commonly a painful weeks-long process into simple and immediate digital fulfillment.
We are a team of empowered and driven individuals who have the desire to build a great company and be at the forefront of disrupting a $5 trillion dollar global industry.
This position offers a chance for the right candidate to make a significant impact and join a team focused on innovation, growth and change.
Why APOLLO?
We’re humbled to have won multiple awards including including Insurance Business Canada’s 5-Star Professional Liability Award 2022, Top Insurance Employer 2022, Digital Innovator of the Year 2021, Top Insurance Employer 2021, ICTA’s 2021 Technology Award, and LinkedIn’s Top Startups 2021.
About the role
We are looking for a client centric Insurance Advisor to join our growing team. This is a fantastic opportunity for a growth & service oriented professional who holds themselves to the highest standards and aligns their success with that of the customer.
Hours: The APOLLO Agency operates from 9am-8pm EST. Advisors will be required to work shifts within those time frames.
#LI-Remote
Responsibilities:
- Assist insurance prospective clients provided to you by APOLLO
- Assess the needs of potential clients to advise on coverage requirements
- Engaging contact with prospective clients to convert requests for insurance into customers
- Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
- Recommend operational improvements in our processes to help further improve overall customer experience
- Provide feedback and insights to enhance products offerings over time
- Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
- Ensure clients fully understand policy coverage and exclusions through clear and concise communication
- Maintain current customer base by delivering exceptional service with a strong sense of ownership.
- Reporting new claims and leading clients through claims process from a place of empathy
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
- Other duties as assigned
Skills & Qualifications:
- 2+ years of experience in a Broker/Advisor role
- RIBO License required
- Experience with personal lines insurance products and claims process
- Passion for Sales & Customer Service
- Excellent written and verbal communication skills
- Attention for detail and demonstrated flexibility in managing multiple clients at a time
- Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment
** This position is 100% remote in BC or Alberta
The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.
APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the agenda of the Company and its clients. Working well in a team, taking initiative, and possessing a desire for greatness is important. If your values align with ours, you’ll fit right in!
Benefits & Perks
Competitive salary & Bonus
Development programs & Licensing Support
Remote-first culture
Company social events
Extended Medical, Dental and Vision care
Monthly Wellness Program
Autonomy, growth, and the ability to make an impact
Community volunteers days
APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives.
APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at careers@apollocover.com and we’ll work with you to meet your accessibility needs.
